[February 2, 2022] Community Memorial Hospital (CMH) was rated five stars in patient satisfaction by the Centers for Medicare and Medicaid (CMS) for 2020.
The Becker’s Hospital Review released their annual list of the hospitals across the country that were rated four or five stars in patient satisfaction for 2020. Community Memorial is the only hospital in New York State to receive a rating above four stars; rated five stars. Becker’s Hospital Review uses the data collected by the Hospital Consumer Assessment of Healthcare Providers (HCAHPS) and CMS System scores to compile this list.
The HCAHPS survey measures patients’ perception of their hospital experience. The CMS methodology identifies the average rating in the HCAHPS results. Community Memorial first received this rating in 2018.
“When a patient comes in our health system, we treat them the way we would treat any of our family members, with compassion, respect and concern for the patients’ overall well-being,” commented Diane Chase, Chief Nursing Officer at Community Memorial. “Achieving a five-star rating during a pandemic is truly an honor.”
“Community Memorial has not been exempt of pandemic challenges, COVID surges, staffing crises, Emergency Department and inpatient volume record highs, ambulance diversions, a pause on elective surgeries, and exhaustion and stress of our staff, have all effected our healthcare system and staff. Being able to face these challenges and maintain our five-star rating in patient satisfaction is a true testament to our team’s commitment to providing quality care to our patients,” commented Jeffery Coakley, President and CEO of Community Memorial. “Our team of providers, nurses and staff continues to inspire me.”
The Becker’s Hospital Review produces this list annually, equipping healthcare leaders with information they need to learn, exchange ideas and continue conversations about the most critical issues in healthcare.