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Performance/Awards

HealthGrades Awards

Community Memorial is ONLY hospital in the state of New York to achieve one of HealthGrades America’s 100 Best Hospitals for Joint Replacement in 2016 AND one of the 100 Best Hospitals for Overall Orthopedics.

We have been a continuous recipient of HealthGrades Joint Replacement and Orthopedic Surgery Excellence Awards:

  • America’s 100 Best Hospitals for Joint Replacement Award
  • 2014 Joint Replacement Excellence Award/5-Star Rating
  • 2014 America’s 100 Best Hospitals for Orthopedic Surgery Award
  • 2009 Joint Replacement Excellence Award/ 5 -Star Rating
  • 2008 Joint Replacement Excellence Award/ 5 -Star Rating
  • 2007 Joint Replacement Excellence Award/ 5 -Star Rating

HealthGrades is the nation’s leading healthcare rating company. This award is based on results of the annual Hospital Quality in America Study in which patient outcomes at virtually all of the nation’s 5,000 hospitals were analyzed over the years 2007-2015.

Quality Care Recognition

Recipient of a 2014 HCAHPS Best Performer Award – Discharge Information – highlights our consistent dedication to providing a high-quality patient experience. This award measures patients’ opinions as required by the federal government and measured by outside polling agencies, in this case, Avatar (now Press Ganey).

  • 2014 Top Performer on Key Quality Measures Surgical Care VT” from the Joint Commission on the Accreditation of Hospital Organizations
  • 2013 Patient Centered Medical Home Status – Level III from the National Committee for Quality Assurance
  • 2012 Medicare/Medicaid Ranking (Only CNY Hospital with Positive Ranking) from Federal Health Insurance
  • 2012 4 out of 5 Star Rating in Overall Quality from the Centers for Medicare and Medicaid Service

Surgical Care Improvements

  • 2014 Certificate of Excellence for highest overall performance in the combined clinical process and surgical care improvement project measures as part of the 2014 Hospital Performance Incentive Program of Excellus BlueCross BlueShield
  • 2007 Clinical Excellence Award for low rates in Surgical Complications and Outstanding Infection Control from the VHA

The VHA Award recognizes the hospital for meeting or exceeding national performance standards for clinical care in specific areas. Community Memorial won the award for its performance at the 90 percent or above level on clinical core measures for surgical complications and infection prevention.

“A” Rating Hospital Patient Safety Score:

Awarded by Leapfrog Group in 2012 and 2011.

2009 Statewide Honor Roll:

Awarded by Niagara Health Quality Coalition for the prevention of Postoperative Pulmonary Embolism/ Deep Vein Thrombosis

Highest Patient Satisfaction Rating of all Hospitals in Upstate New York

Awarded by HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) in April 2008.

Post COVID-19 Visitor PolicyEffective Friday, July 9, 2021

Visiting hours will be strictly enforced. Exceptions may be allowed on a case by case basis with leadership approval.

Visiting hours will only be as follows for Med/Surg and SCU:

  • Monday through Friday: 1pm – 7pm
  • Saturday & Sunday: 10am – 4pm
  • Each patient will only be allowed two registered visitors at one time.
  • 1 visitor only to Amb/Surg. Ambulatory visitors will be screen in Ambulatory.
  • There is no restriction on the number of visitors per day.
  • Visitors must maintain social distancing of six feet, even in patients rooms.
  • Children under the age of 12 will not be allowed to visit.
  • Visitors are not permitted to visit and patient who is in isolation, unless exceptional circumstances and prior approval have been obtained.
  • Visitors are to remain in the patient room at all times unless directed by staff to leave due to a treatment.