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Performance/Awards

HealthGrades Awards

Community Memorial is ONLY hospital in the state of New York to achieve one of HealthGrades America’s 100 Best Hospitals for Joint Replacement in 2016 AND one of the 100 Best Hospitals for Overall Orthopedics.

We have been a continuous recipient of HealthGrades Joint Replacement and Orthopedic Surgery Excellence Awards:

  • America’s 100 Best Hospitals for Joint Replacement Award
  • 2014 Joint Replacement Excellence Award/5-Star Rating
  • 2014 America’s 100 Best Hospitals for Orthopedic Surgery Award
  • 2009 Joint Replacement Excellence Award/ 5 -Star Rating
  • 2008 Joint Replacement Excellence Award/ 5 -Star Rating
  • 2007 Joint Replacement Excellence Award/ 5 -Star Rating

HealthGrades is the nation’s leading healthcare rating company. This award is based on results of the annual Hospital Quality in America Study in which patient outcomes at virtually all of the nation’s 5,000 hospitals were analyzed over the years 2007-2015.

Quality Care Recognition

Recipient of a 2014 HCAHPS Best Performer Award – Discharge Information – highlights our consistent dedication to providing a high-quality patient experience. This award measures patients’ opinions as required by the federal government and measured by outside polling agencies, in this case, Avatar (now Press Ganey).

  • 2014 Top Performer on Key Quality Measures Surgical Care VT” from the Joint Commission on the Accreditation of Hospital Organizations
  • 2013 Patient Centered Medical Home Status – Level III from the National Committee for Quality Assurance
  • 2012 Medicare/Medicaid Ranking (Only CNY Hospital with Positive Ranking) from Federal Health Insurance
  • 2012 4 out of 5 Star Rating in Overall Quality from the Centers for Medicare and Medicaid Service

Surgical Care Improvements

  • 2014 Certificate of Excellence for highest overall performance in the combined clinical process and surgical care improvement project measures as part of the 2014 Hospital Performance Incentive Program of Excellus BlueCross BlueShield
  • 2007 Clinical Excellence Award for low rates in Surgical Complications and Outstanding Infection Control from the VHA

The VHA Award recognizes the hospital for meeting or exceeding national performance standards for clinical care in specific areas. Community Memorial won the award for its performance at the 90 percent or above level on clinical core measures for surgical complications and infection prevention.

“A” Rating Hospital Patient Safety Score:

Awarded by Leapfrog Group in 2012 and 2011.

2009 Statewide Honor Roll:

Awarded by Niagara Health Quality Coalition for the prevention of Postoperative Pulmonary Embolism/ Deep Vein Thrombosis

Highest Patient Satisfaction Rating of all Hospitals in Upstate New York

Awarded by HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) in April 2008.

Visitor Policy Post Pandemic

Under NYS guidelines outlined by Gov. Cuomo, visitors will be allowed to return to Community Memorial Hospital under strict protocols outlined by the Hospital to protect all that enter our building and our Health Centers.

As a result, it is necessary for our Hospital and Health Centers to institute precautionary measures to ensure that our institutions are safe for our patients, their families, and friends, as well as our healthcare workers.  We have updated our visitor policy to reflect these precautionary measures. These may change at any time due to Covid-19 outbreaks.