CMH Report 2024

Community Memorial 2024 Annual Report

The 2024 Annual Report is here!

In this issue: 

  • Letter from the CEO
  • 2024 Highlights & Successes
  • Phase II Construction Updates
  • Annual Golf Tournament
  • Strategic Plan 2024 Updates
  • Numbers & Financials at a Glance
  • & more!

Read the PDF by clicking here!

Letter From the CEO at Community Memorial Hospital

Jeff Coakley, CEO2024 left me with a deep sense of gratitude and optimism for the future of healthcare in Madison County and beyond.

Jeff Coakley President & CEO of Hospital At Community Memorial (CMH), we have embraced a growth philosophy, even in the face of challenges. This mindset has fueled our expansion, enabling us to bring high-quality healthcare to more people in the communities we serve.

The past year marked a period of exceptional growth for CMH. We are thrilled to expand our orthopedic services into new markets, including Cazenovia and New Hartford, ensuring that more patients have access to expert orthopedic care close to home.

CMH acquired an established women’s health practice in Utica, reinforcing our commitment to providing comprehensive, compassionate care for women at every stage of life. Dr. Scott Beattie and his physician assistant, Amy Roberson, now provide compassionate, comprehensive healthcare to women in the Utica and Hamilton regions.

In 2024, under the care of Dr. Matthew McKay, we welcomed patients to our new family medicine practice in Sherrill. The addition of this practice enhances access to primary care for individuals and families, further strengthening the foundation of health in our region.

With this incredible growth also comes the recruitment of twelve providers across the organization, including orthopedics, primary care, cardiology, general surgery, neurosurgery and our hospitalist program. The addition of these providers enhances our services and improves access to care to better meet the needs of our community.

Our mission, as we continue to grow our services, is to ensure that our patients have access to the care they need without having to travel. These expansions are not just about adding locations; they are about fulfilling our vision to be the provider of choice for the region. Every step forward is driven by our mission to provide high-quality, compassionate care.

We are grateful for your trust and support as we continue this journey of growth, abundance and service.

Jeff Coakley
President & CEO
Community Memorial Hospital

Board of Directors

Leigh Baldwin
Joanne Borfitz
Mary Brundage
Anne Clauss
Jeff Coakley
Richard Cohen, MD
Hazel L. Jack
Ellen P. Kraly
Seth Kronenberg, MD
Ellen Larson
Michael Latreille
RuthAnne Loveless
Samanthi Martinez
Jeff Rubenstein
Jennifer Meyers, MD
Rick Russell
Avneet Singh, MD
Robert Tyburski
Bradford Wheler

Foundation Board

Mary Brundage, Secretary
Andrew Fagon
Theresa Kevorkian, Vice Chair
Jennifer Meyers, MD
Robert Tenney, Chair
Tim Trueworthy
Robert Tyburski
Pat Vogl
Brad Wheler, Treasurer
Amy Wiles
Clara Healy

Emeritus

Larry Baker
Dave Buran
Patricia Caprio
Lee Woltman

Administration Team

Dr. Michael Walsh, Chief Medical Officer
Maria Grice, VP of Physician Service
Leeann Light, VP of Human Resources
Keara Connors, Executive Director of Community Relations
Heather Bernard, Chief Nursing Officer & VP of Clinical Service
Jeff Coakley, President & CEO
Tracey Frank, CFO
Carie Bova, Executive Director Revenue Cycle

Mission

Community Memorial Hospital provides the highest quality, compassionate healthcare for all.

Vision

Community Memorial Hospital strives to be the healthcare provider and employer of choice in the region.

Values

These principles guide the Community Memorial Hospital team in providing compassionate, quality healthcare to the community:

  • Integrity: upholding the highest standards in all that we do. Integrity means maintaining honesty, accountability, and financial responsibility in our actions.
  • Quality: providing exceptional patient-centered care and experience, while maintaining a safe environment with opportunities for continuous learning and development.
  • Collaboration: fostering a diverse and just culture that encourages open communication, team-based problem solving, and share accountability.
  • Compassion: respecting our patients’ individual needs and aims to create an inclusive environment where staff and
    patients feel valued.
  • Innovation: offering innovate technological and medical advancement with adaptability and stewardship. We are committed to sustainable growth and meeting the evolving needs of healthcare in our community.

2024 Highlights

Quarter One

  • Acquired practice of Dr. Scott Beattie, welcoming him, Amy Roberson PA, and their staff to CMH. This added a 6th location to the CMH network: Utica.
  • Opened the new Center for Specialty Services, previously called the MidYork Family Practice. This space is home to our Center for Orthopedics and Center for Women’s Health.
  • Hosted our annual Go-Red event in partnership with Colgate University and our Center for Cardiology services.
  • Completed Mock Joint Commission survey in preparation for re accreditation later in the year.
  • Participated in CNY Region Medical Response Surge Exercise (MRSE).
  • Welcomed Isaiah (Jake) Hammonds to the Waterville Family Health Center.

Quarter Two

  • Completed Laboratory services recertification with the Joint Commission.
  • Acquired a primary care practice in Sherrill, NY; the 7th location is led by Dr. Matthew McKay.
  • Dr. Bob Delorme retires after 45+ years of care in Hamilton.
  • National Hospital Week celebrated all employees.
  • Foundation Annual Meeting – welcomed two new board members: Clara Healy and Patrick Vogl and thanked long-time member, Michael Woltman.
  • Closed on a $20 million loan to complete the hospital’s Transformation Project.
  • The Foundation hosted a gala to kick off its public phase of the fundraising campaign to support the construction of the Transformation Project.
  • Held the Annual Hospital Board Meeting, welcoming Leigh Baldwin, Jeffrey Rubenstein and Ruthann Loveless. We thanked Dr. Raymond Meeks, David Rogers and William Getman.

Quarter Three

  • Welcomed Nurse Practitioner, Amanda Stewart to our Center for Cardiology team.
  • Community Memorial employees and families participated in Hamilton’s 4th of July parade.
  • Abby Hornyak joined Community Memorial as a Physician Assistant in our Hospitalist program.
  • Officially resumed construction beginning with the finishing touches in Med/Surge and the Emergency department. The Main Entrance was relocated for the duration of construction.
  • Held an official groundbreaking ceremony with the Board of Directors, staff and elected political officials to kick off restarting construction.
  • Welcomed Frank Barber, PA to Community Memorial’s Center for Orthopedics.
  • Successfully completed the Joint Commission’s triennial survey on patient safety and quality care.
  • Orthopedic care opened in New Hartford with Dr. Richelle Takemoto, marking our 8th location.
  • Welcomed Nurse Practitioners Brandy Maciag and Alyssa Sonneborn to the Center for Cardiology

Quarter Four

  • Welcomed new Vice President of Human Resources Christopher Rowe.
  • Opened the Center for Orthopedics in the Cazenovia Health Center with Dr. Kamal Banga.
  • Announced Dr. Nils-Tomas McBride has joined CMH’s Center for Surgical Services, offering care in Utica.
  • Dr. Andrew Call joined CMH, offering primary care services in Cazenovia.
  • Senator Charles Schumer visits CMH for a press conference to urge the US Congress to act on the expiring Telemedicine Cliff.
  • Hosted our annual Holiday Party with CMH Leadership to celebrate the year.
  • Hosted our annual Holiday Board Meeting.
  • The Foundation hosted its annual Stewardship event to recognize our donors.

2024 Successes

Community Wellness Center 
2024 was a busy year of expansion for the Community Wellness Center (CWC)! The robust exercise program menu was excited to add yoga instruction, with the emphasis on maintenance and improvement in balance, flexibility, mobility, and strength training. The introduction of yoga instruction expanded the capability to offer members a total body workout. The CWC trainers work to help members stay motivated and committed to exercising. There is also continuous promotion of the benefits associated with positive experiences gained from socialization and friendships made while exercising.

Many of the members join the CWC as part of a continuing effort to improve health and fitness after surgery or physical therapy. Trainers design an individual exercise plan and provide direction and instruction for the many programs available at the center. There is at no added cost to the monthly membership fee for this service.

Located at 173 Utica Street in Hamilton, the CWC is open Monday-Friday with current hours of 6-7:30am, 8am-12pm, and 1pm-5pm. To learn more on rates and program information, please call (315) 825-0163.

New Providers

Scott Beattie, MD Women’s Health/GYN
Nicholas Qandah, DO Orthopedics
Isaiah J. Hammonds, MD Primary Care
Jackie Ireland, PA Orthopedics

CMH Auxiliary Volunteer Service

With strong focus on the annual Holiday Sale, the CMH Auxiliary worked for months to prepare for the December event. Hosted in a new location for 2024 at the Cornerstone Baptist Church in Hamilton, the sale was held on Saturday, December 7th, and was another success. Supporting the Hospital has been the mission of the Auxiliary since its inception in the early 1950s, with past support offsetting operational and educational expenses of the organization.

In addition to the Holiday Sale, the group also hosted a Mother’s Day 50/50 Raffle, yielding success in its first year. This initiative has led to plans for increased raffle ideas for 2025.

The CMH Auxiliary is always welcoming new members to the group to help with ideas, planning and supporting the Hospital – with meetings bi-monthly in Hamilton, this volunteer group hosts annual fundraisers but looks to invigorate new and exciting opportunities that encourage the community members to participate in. To learn more about how you can help, or to join, please email: foundation@cmhhamilton.com.

Amanda Stewart, FNP-BC, Cardiology
Frank Barber, PA, Orthopedics
Alyssa Sonneborn, NP, Cardiology
Brandy Maciag, NP, Cardiology

Community Memorial Foundation Holds Annual Golf Tournament

The 8th annual Mike Martin Memorial Golf Tournament hosted by the Foundation of Community Memorial (CMH) to benefit
the Hospital was held Monday, July 29th. The proceeds from the competition and supporting sponsors are again dedicated towards the capital project currently underway at Community Memorial Hospital, transforming more than half the facility as the organization just entered Phase II of the project.

One hundred thirty-four golfers attended the event, hosted at the beautiful and challenging Seven Oaks Golf Course of
Colgate University in Hamilton. Four teams were awarded: 1st place went to Team FustCharles; 2nd went to Team Joe Caprio; 3rd was awarded to Team Mark McCormick, and 13th, in honor of CMH neighbor Colgate University, went to Team Brian Collea.

This event was named to remember a long-time and dedicated volunteer, Mike Martin, who was sadly lost to the community in October 2016. Deeply committed to the Hamilton area, Martin served on the board of the Community Memorial Foundation and chaired the tournament in its very successful inaugural year. The tournament recognizes his leadership skills, commitment to the hospital and the local community, and wonderful personality. Martin, a 1964 graduate of Rome Free Academy and Colgate University class of 1969, served on several local committees spearheading economic initiatives and was an active volunteer for Colgate University as trustee and President of the Alumni Council.

The event raised more than $115,000 in its 8th year and was supported by lead sponsors The Hayner Hoyt Corporation, SCP Health, The Martin Family, and BPAS.

Community Memorial Hospital Holds Celebration Event

The Community Memorial Foundation hosted a formal celebration event Friday, June 14, 2024, in Hamilton to introduce the second phase of the Hospital’s physical transformation project.

The celebratory affair was held at the Hall of Presidents on the Colgate University campus and brought together organization leaders, medical staff, community members and supporters to highlight the accomplishment of the first phase of the hospital’s transformation project and share what’s to come for the organization with construction now resuming. Phase II will include an expanded and relocated Radiology Department featuring a dedicated Women’s Imaging Suite, a state-of-the-art Laboratory Department, an expanded Rehabilitation Department, and a brand-new Main Entrance for patients and visitors alike.

www.communitymemorial.org/yourdonation

“We were excited to partner with Colgate University as lead supporters of Community Memorial and host this event to celebrate our success and showcase the promising future of the hospital.”
– Jeff Coakley, President & CEO

2024: CONSTRUCTION BEGINS

  • Main Entrance temporarily relocates
  • Radiology Department construction
    begins

AUGUST

    • MRI build-out begins

SEPTEMBER

    • ER construction complete
    • Trauma Room
    • EMS Room
    • Nurses’ Support Station
    • Staff lounge construction begins

OCTOBER

    • Lab remodeling begins

2025: PROJECT CONTINUES

  • North Wing renovations begin
  • Main Entry Addition
  • Rehabilitation Department
  • Radiology Department
  • CT Scanner
  • Nuclear Medicine
  • MRI Addition

2026

  • Ultrasound Space completion
  • Additional patient rooms

Phase II of Project: Our 2024 Progresses

$80,308.54 ANNUAL FUND
$93,721.20 2024 FUNDS RAISED FOR CAMPAIGN

Priority Areas for Community Memorial

Exciting progress was made in 2024 with the successful closing on the construction loan process and work resuming on the
capital project in June. The second phase of the massive renovation and expansion project officially began, with four main areas of focus: Radiology, Laboratory, Rehabilitation Departments and a new Main Entrance.

Previously, the Medical-Surgical Wing and Emergency Department spaces were renovated and expanded, and opened for patient care. There were some finishing components to fully complete these locations, which quickly concluded, offering a new EMS room in the ER along with a sub-station for nursing and a trauma room. The inpatient wing had previously offered some temporary spaces during construction moves, and was since completed to bring additional private patient rooms.

With a busy timeline offering vital updates to patient care areas, the Community Memorial network is excited to bring a Women’s Imaging Suite as part of the expanded and relocated Radiology Department, also featuring a new MRI and CT
Scanner. The Laboratory Department work also began, and this new space will offer a larger waiting and registration space for patients and staff. Rehabilitation will shift to the north end of the current wing, offering new treatment spaces and modern equipment to ensure efficient recovery for physical, occupational and speech therapy patients. And, the all-new Main Entrance will feature modern and comfortable space for patients, family members and visitors to utilize, separate for the Emergency Room patients, with patient safety and convenience at the forefront. Stay tuned as developments continue!

Strategic Plan 2024 Updates

People

  • Completed successful survey with accreditation with The Joint Commission and continued prompt policy review.
  • Implemented a new HR / Payroll system
  • Continuing review and updates of an exceptional patient safety program

Service

  • Working to establish improved care management services via a Medicaid Health Home
  • Continued building 5-star HCAHPS score for inpatient experience

Quality

  • Updated Medical Staff bylaws
  • Implemented new credentialing processes for providers and insurance payors.

Growth

  • Prioritized and expanded primary and specialty care for the community of patients.

Finance

  • Reviewing revenue cycle review and process for improvement
  • Performing risk assessment for each department, and upgrading IT mitigation strategies
  • Improved overall performance and efficiencies across all practices 5% over baseline

2024 Numbers At A Glance

12,585 emergency department visits
578 observation discharges
25,744 medical imaging services
23,131 speciality visits orthopedics, cardiology, pulmonology, general surgery, gynecology
618 IP med discharges
4,401 swing bed days
36,631 FHC primary care visits
18,941 op rehab units
2,348 ip & op surgeries
177,909 lab tests
6,001 UC visits
2,922 new family health

2023 Financials
103m economic impact
618 payroll expenditures
6,700,000 community benefits and investments
600 jobs generated
14m tax dollars generated

Community Memorial Stats
528 employees
138 medical staff

Operating Expenses and Revenue
$66,777,544 total net revenue
$74,782,891 total expenses

Average Length of Stay
3.81 days acute medicine
15.72 days short-term rehabilitation

On the Horizon

CONTINUED CONSTRUCTION:

  • Transformation of radiology services with new medical imaging equipment including:
    MRI, CT Scanner, X-Ray, Nuclear Medicine, Mammography and Ultrasound.
  • Increased space in Laboratory and Rehabilitation departments.
  • Renewed Main Entrance.

NEW TECHNOLOGY: Spine Robotic Surgery

NEW SERVICES:

  • Vein Therapy
  • Breast Biopsies

Improved access to care with same/next day appointments available for primary care, general surgery and walk-in appointments available in orthopedics

Continued growth in Orthopedics