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COMMUNITY MEMORIAL WELCOMES TWO NEW HOSPITALISTS

 The Community Memorial (CMH) healthcare system is excited to welcome Kareem Hamad, MD, and Matthew McKay, MD, who will both join the organization’s Hospitalist Team.

Expanding the current team of CMH hospitalists compiled of Nathan Keever, DO; April Lamunion FNP; and Lynette Champagne, NP; Dr. Hamad and Dr. McKay will round out the group of inpatient physicians and nurse practitioners who work exclusively inside the hospital. These providers care for patients admitted to the organization, collaborating with other departments during patient admissions, post-surgical care and swing bed patients.

“I knew joining CMH would be a great fit for me when I saw that the team is just as committed to providing patients with quality, patient-centered care as I am,” noted Dr. Hamad. “I look forward to collaborating with nurses and other medical staff to ensure patients receive the best care possible.”

Hamad studied medicine at the Alexandria University Faculty of Medicine in Alexandria, Egypt, where he received his Bachelors of Internal Medicine and General Surgery.  After that, Hamad studied General Surgery and Etymology at Trafford Hospital in Manchester, United Kingdom.  He received his Boards in Family Medicine in 2013 and Fellowship of Anti-Aging and Regenerative Medicine in 2016.

Dr. Hamad has been providing care to patients in Central New York since 2010.  He brings experience in inpatient management, integrative medicine, wound care, minor surgeries and rapid response/code management.  His experience adds to the high quality of care patients expect from CMH’s healthcare system.

“We are excited to have Dr. Hamad join our team.  His focus on providing high quality, patient-centered, evidence-based care to our community and surrounding areas furthers Community Memorial’s commitment to excellence,” commented Dr. Michael Walsh, Chief Medical Officer.

McKay comes to Community Memorial after an extensive career as a local physician. Graduating from St. George’s University School of Medicine and completing his family medicine residency at Mountainside Hospital, McKay was a private practice primary care provider with a local group and has served as a hospitalist in a neighboring facility since 2018 as well. As an Oneida native, McKay has served as the President and Vice President of a medical staff group as well as the Chairperson of the Department of Internal Medicine. “Community Memorial has an outstanding reputation for providing superior care to patients, and I’m excited to begin collaborative care between my fellow colleagues and hospital departments,” remarked McKay.

“Dr. McKay and Dr. Hamad bring experience a wealth of knowledge from larger health systems that will benefit patients in Hamilton without having to travel to other hospitals in the region,” noted Jeff Coakley, President and CEO. “We’re excited for the expansion of skill that these providers bring to our Hospitalist Team.”

Community Memorial Welcomes the Vice President of Nursing and Clinical Services

Community Memorial (CMH) is proud to welcome Heather Bernard, DNP, RN, CIC, FAPIC, as the new Vice President of Nursing and Clinical Services. Bernard joins the administrative team following the retirement of Diane Chase, RN.

 

As the Vice President of Nursing and Clinical Services, Bernard provides mentorship and guidance to nursing leaders and assigned patient care departments. She is responsible for enhancing clinical outcomes, patient satisfaction and improving quality and patient safety.

 

Bernard brings a strong background in managing and preventing infectious diseases, previously serving as a Regional Infection Control Specialist in New York State with the Centers for Disease Control and Prevention (CDC) Foundation. Leading the regional Epidemiology Program response to COVID-19 across the state, she was recognized for her mitigation work with a significant COVID outbreak in a hospital. 

 

Prior to her time with the CDC, Bernard worked in the Mohawk Valley Health Systems Network as the Director of Infection Prevention. Bernard worked with evidence-based programs to address infection prevention and collaborated with multidisciplinary teams to improve quality measures  including falls, pressure ulcers, bedside rounding, and healthcare-associated infections.

 

A long-time Hamilton resident and no stranger to Community Memorial, Bernard returns to where she started her career in nursing 25 years ago. “I am proud to be back at CMH, where my journey began and continue its outstanding reputation for patient care,” Bernard commented. “My career journey and experiences have shaped my transformational leadership style. I look forward to supporting the provision of high-quality, evidence-based healthcare to our community.”

 

“Heather’s experience in leading a team across a large healthcare system and managing response for COVID outbreaks in Article 28 organizations across the state reflect her ability to lead effectively even during the most trying times in healthcare,” stated Jeff Coakley, President & CEO. “We are so fortunate to have Heather back at Community Memorial. I look forward to watching her lead her team in continued success.”

COMMUNITY MEMORIAL RATED 5 STARS IN PATIENT SATISFACTION

 

[Hamilton, NY]  Community Memorial Hospital (CMH) was rated five stars in patient satisfaction  by the Centers for Medicare and Medicaid (CMS) for 2020. 

 

The Becker’s Hospital Review released their annual list of the hospitals across the country that were rated four or five stars in patient satisfaction for 2020.  Community Memorial is the only hospital in New York State to receive a rating above four stars; rated five stars.  Becker’s Hospital Review uses the data collected by the Hospital Consumer Assessment of Healthcare Providers (HCAHPS) and CMS System scores to compile this list.

 

The HCAHPS survey measures patients’ perception of their hospital experience.  The CMS methodlogy identifies the average rating in the HCAHPS results.  Community Memorial first received this rating in 2018.

 

“When a patient comes in our health system, we treat them the way we would treat any of our family members, with compassion, respect and concern for the patients’ overall well-being,” commented Diane Chase, Chief Nursing Officer at Community Memorial.  “Achieving a five-star rating during a pandemic is truly an honor.”

 

“Community Memorial has not been exempt of pandemic challenges, COVID surges, staffing crises, Emergency Department and inpatient volume record highs, ambulance diversions, a pause on elective surgeries, and exhaustion and stress of our staff, have all effected our healthcare system and staff.  Being able to face these challenges and maintain our five-star rating in patient satisfaction is a true testament to our team’s commitment to providing quality care to our patients,” commented Jeffery Coakley, President and CEO of Community Memorial.  “Our team of providers, nurses and staff continues to inspire me.”

 

The Becker’s Hospital Review produces this list annually, equipping healthcare leaders with information they need to learn, exchange ideas and continue conversations about the most critical issues in healthcare.

Diane Chase, CNO

COMMUNITY MEMORIAL ANNOUNCES RETIREMENT OF CHIEF NURSING OFFICER

Diane Chase, CNODiane Chase, Chief Nursing Officer and Vice President of Clinical Services at Community Memorial (CMH), announced her retirement after 40 years of nursing; 33 years of those years were served at Community Memorial.

In 1982, Chase began her career as a Respiratory SCU nurse at St. Peter’s Hospital in Albany, NY and came to Hamilton in 1989 as a Team Leader in the Medical/Surgical Unit. Over her career, she gained valuable experience in clinical departments such as Emergency Services, Ambulatory Surgery, Special Care Unit, and Outpatient Care. In the fall of 2009, Chase was named Community Memorial’s Director of Nursing. She served in this role until 2017 when she became the Senior Director of Clinical Services and served in her most recent role as the healthcare system’s Chief Nursing Officer since 2021.

The positive impact Chase has made can be felt inside the hospital and in the community. Chase served on the boards of multiple organizations such as the NYSDOH Opioid Task Force, the NYS Partnership for Patients, and Morrisville State College’s Nursing Advisory Board. She also served on Community Memorial’s Foundation Board as the foundation’s clinical liaison between the hospital.

“Diane has served Community Memorial and the Hamilton community with the utmost skill, dedication, and commitment. She has created a lasting legacy that will be hard to match,” said Jeffrey Coakley, President and CEO of Community Memorial. “On behalf of our Hospital Board of Directors and our entire team, I thank her for her service and wish her all the best in her retirement.”

In the past 33 years, Chase has been at the bedside of countless patients providing the highest quality of care. “It doesn’t matter whether you are doing the most technically complicated thing to save a life or holding a patient’s hand in their time of need; perfect strangers are putting their lives in your hands, it is up to us to ease their worries and be strong,” said Chase when asked about her nursing career. She mentored dozens of nurses throughout her career, and whether you reported to her or not, her door was always open to all.

In 2018, Community Memorial was awarded five stars in patient satisfaction, the only hospital in New York State to receive the accreditation. Chase notes this as the peak of her career, “I was so proud of CMH and our employees, but seeing the pride across their faces was what made it mean so much more.”

Framed on the wall in her office is a letter from CMH’s former Director of Foundation, John Hubbard, which reads: ‘You are a nurse evermore, whatever else you do, no matter the accomplishments yet to come. Undoubtedly that is the finest tribute of all.” It is clear that Chase pays tribute to every nurse on her team in her words and deeds as she leaders them toward their own success.

Chase has been responsible for the oversight and supervision of nursing and other ancillary services in her career. While her passion has always been nursing, she understands the critical role all departments play in the overall success of a healthcare system and a patients’ experience. Pharmacy, Respiratory Therapy, Radiology, Physical Therapy, Lab, Infection Control, Clinical IT, Dietary and Environmental Services have all benefitted from the guidance of Chase.

If she could leave everyone with one quote or piece of advice that has gotten her through her extensive career, it would be: “No matter who we are, no matter how successful, no matter what our situation is, compassion is something we all need to receive and give” by Catherine Pulsifer. Chase noted that providing compassionate, quality care to her patients, operating with character and integrity, and earning the respect of those she supervised has always been the most important thing.

COMMUNITY MEMORIAL RATED 5 STARS IN PATIENT SATISFACTION

 

[February 2, 2022] Community Memorial Hospital (CMH) was rated five stars in patient satisfaction  by the Centers for Medicare and Medicaid (CMS) for 2020. 

The Becker’s Hospital Review released their annual list of the hospitals across the country that were rated four or five stars in patient satisfaction for 2020.  Community Memorial is the only hospital in New York State to receive a rating above four stars; rated five stars.  Becker’s Hospital Review uses the data collected by the Hospital Consumer Assessment of Healthcare Providers (HCAHPS) and CMS System scores to compile this list.

The HCAHPS survey measures patients’ perception of their hospital experience.  The CMS methodology identifies the average rating in the HCAHPS results.  Community Memorial first received this rating in 2018.

“When a patient comes in our health system, we treat them the way we would treat any of our family members, with compassion, respect and concern for the patients’ overall well-being,” commented Diane Chase, Chief Nursing Officer at Community Memorial.  “Achieving a five-star rating during a pandemic is truly an honor.”

“Community Memorial has not been exempt of pandemic challenges, COVID surges, staffing crises, Emergency Department and inpatient volume record highs, ambulance diversions, a pause on elective surgeries, and exhaustion and stress of our staff, have all effected our healthcare system and staff.  Being able to face these challenges and maintain our five-star rating in patient satisfaction is a true testament to our team’s commitment to providing quality care to our patients,” commented Jeffery Coakley, President and CEO of Community Memorial.  “Our team of providers, nurses and staff continues to inspire me.”

The Becker’s Hospital Review produces this list annually, equipping healthcare leaders with information they need to learn, exchange ideas and continue conversations about the most critical issues in healthcare.

Becker’s Hospital Review