Newsletter

Volume 23 of the Healthy Living Newsletter is here!

In This Issue:

• Next Phase of Transformation Project
• CEO Update
• Same & Next Day Appointments
• New Primary Care Practice
• Celebration Event
• Expanding Orthopedics Team

Read the PDF by clicking here!

Community Memorial enters next phase of $31.5 million transformation project.

The Community Memorial Hospital (CMH) is excited to enter the second phase of its $31.5 million Transformation Project of its facility that will expand and modernize patient care spaces.

After securing financing with a USDA guaranteed loan, Community Memorial Hospital (CMH) is excited to resume its project to transform over half of the Hospital. “The Transformation Project at Community Memorial will modernize our facility and upgrade our equipment, elevating the level of care, improving clinical workflows and increasing efficiencies across the Hospital,” stated Jeff Coakley, President and CEO of CMH.

“With support from the USDA, federal, state and local officials, we are now able to move forward and make good on our promise to renew our hospital.”

The first phase, completed in 2021, transformed the Inpatient Wing and the Emergency Department. The new Inpatient Wing brought all-new, modern single-patient rooms, offering patients and their visitors a comfortable and private setting to get well. The new ED took an outdated, small care space to an expanded unit with private patient treatment bays, complete with a dedicated registration and waiting room space.

CEO Update

Dear Community Members,

As we turn the page on a busy and exciting first half of 2024, Community Memorial is thrilled to share some updates with you – our dedicated patients and neighbors.

To date, this year has been a whirlwind of progress. We’ve been busy extending our reach and expertise, bringing new specialty services to the New Hartford and Cazenovia markets. Additionally, the highly anticipated opening of our new Family Health Center in Sherrill provides convenience for residents seeking comprehensive care.

Perhaps the most exciting development is the official continuation of construction on our transformative $31.5 million upgrade of our hospital. This project will revolutionize how we deliver healthcare, offering a modern, comfortable environment equipped with the latest technology.

We recently celebrated a major milestone with the successful completion of Phase I of our Foundation’s capital campaign. Through your incredible generosity, we’ve raised $4.1 million to advance our Transformation Project. As we move into Phase II, your continued support will be instrumental in achieving our ambitious vision to be the healthcare provider and employer of choice in the region.

We’re deeply committed to meeting the evolving healthcare needs of our community and improving the overall health and well-being of our patients. We invite you to join us on this journey as we build a brighter future for healthcare.

Read more about our exciting updates in this edition of Healthy Living.

Yours in good health,
Jeff Coakley
President & CEO

Same and Next Day Appointments!

As we continue to evolve to meet and exceed the needs of area residents, the CMH healthcare community is proud to welcome Isaiah J. Hammonds to our Family Health Center in Waterville. He brings an extraordinary level of expertise that allows us to advance our commitment to providing world-class family healthcare.

Areas of Specialties Include:
• Internal Medicine • Community Wellness

WATERVILLE FAMILY HEALTH CENTER
117 West Main Street
Waterville, NY 13480
(315) 841-4184

Community Memorial enters next phase of $31.5 million transformation project continued

The new inpatient wing opened in January 2021 as part of Community Memorial’s Phase I portion of the transformation project.

Phase I was completed just in time to meet the needs of the community during the height of a regional COVID spike. Since opening the new Emergency Department, CMH has seen record numbers of patients that need care. Phase II aims to bring ancillary services to the forefront, updating space and equipment.

The Radiology Department will be centralized inside the hospital to meet the needs of our referred patients and allow staff to conveniently respond to the diagnostic needs of our ED providers. Aging equipment will be upgraded with state-of-the-art medical imaging devices, including a CT scanner, MRI machine, and digital mammography.

The Laboratory Department will have expanded waiting space for patients with updated draw rooms, improving the patient experience. Staff will also have improved workflow and efficiencies with the expanded space.

The updated Center for Rehabilitation at CMH, which includes physical and occupational
therapies, will be expanded, offering larger treatment spaces. New and modern equipment will enhance the patient experience and care to promote recovery and mobilization, and a Patient Lounge will be added for short-term rehabilitation patients to socialize with loved ones.

Lastly, Phase II will feature a new Main Entrance for patients, families, and visitors to access the Hospital and enhance patient safeguards. The new main entrance will connect to outpatient services of radiology, lab, and therapy services with stronger patient security services and a larger waiting area.

Community Memorial and construction management group, The Hayner Hoyt Corp., anticipate completion of the project in the first quarter of 2026. While construction is in process, the organization will work vigorously to ensure patient care is not reduced or impacted, and it looks forward to welcoming those needing care into all locations and services.

Regularly check the website for the latest updates on CMH services, the medical team and the Transformation Project including progress, photos, and more information on how the community and patients may participate in the largest project since the inception of Community Memorial in 1952.

Community Memorial Expands Primary Care Services with New Practice

Dr. Matthew McKay, Primary Care Provider of the Sherrill office.

The Community Memorial Hospital (CMH) network has extended its footprint for patients locally by adding another primary care location to the healthcare system.

Hamilton Medical Services, an affiliate of the Community Memorial network, has acquired a primary care practice located at 803 Sherrill Road in Sherrill. The new location joins the network’s existing primary care offices. It will offer exceptional care by Dr. Matthew McKay, who specializes in family medicine and has extensive experience in hospital medicine, serving as a hospitalist at Community Memorial for several years.

After graduating from St. George’s University School of Medicine and completing his family medicine residency at Mountainside Hospital, McKay has served as a private practice primary care provider. As an Oneida native, McKay has filled roles including the President and Vice President of a medical staff group as well as the Chairperson of the Department of Internal Medicine before joining Community Memorial. “I’ve been honored to provide care for our patients in the inpatient setting of CMH,” remarked McKay. “Now, I look forward to getting back to my roots of primary care, extending the services the CMH team offers and collaborating with my colleagues in the outpatient settings.”

The Sherrill office previously offered care by Dr. Robert Burdick, a longtime primary care provider. “Dr. Burdick’s decision to retire has offered the opportunity for Community Memorial to grow services in the region,” stated Jeff Coakley, President and CEO. “We welcome Dr. Burdick’s patients into the CMH family and look forward to Dr. Matt McKay providing them with the same exceptional care.”

With continued recognition of the important need for primary care and the challenges faced with access to care in rural areas, CMH has dedicated considerable efforts to bolster its provider team and support staff. This concerted activity around preventative care has supported the network in several areas of growth, including primary and specialty care.

With the Hospital located in Hamilton, services are streamlined for patient efficiency
across all primary care offices, including ancillary services such as laboratory, radiology, rehabilitation and more. Patients and providers looking to make an appointment with any primary care office are encouraged to call the CMH Referral Line at (315) 824-6620.

Community Memorial offers primary care in five other locations besides Sherrill (Hamilton,Cazenovia, Morrisville, Munnsville, and Waterville) and warmly welcomes patients for all services, including specialty care.

Community Memorial Expands Orthopedics Team

The Community Memorial Hospital (CMH) network continues to meet the growing demand for specialty patient care with the addition of a new physician assistant to the orthopedics team.

Jackie Ireland, PA-C, newest member of the Community Memorial Center for Orthopedics team.

JACKIE IRELAND, PA-C, works alongside Dr. Kamaljeet Banga in both
the outpatient and operating room settings. Ireland joins the CMH team with over a decade of experience, with specialized support in orthopedic spine surgery, holds certifications with the National Commission on Certifications of Physician Assistants, and is professionally affiliated with the American Academy of Physician Associates (AAPA) and the NYS Society of Physician Assistants (NYSSPA).

Graduating from Le Moyne College with a Bachelor of Science in Biology and also a Master’s of Science in Physician Assistant Studies, Ireland has worked in Central New York in a busy orthopedics and spine surgery setting. This experience has lent her the skills, knowledge, and compassion to become a skilled physician assistant and now a member of the Center for Orthopedics at Community Memorial.

With a philosophy of care centering on the patient as a whole person, Ireland remarks, “I chose to join the Community Memorial network because of the close feel of the hospital and orthopedics group. I look forward to providing collaborative care with a practice that offers a variety of sub-specialties and superior orthopedic care.”

Ireland comes to the CMH family as a new location for the orthopedic practice was just opened. Situated on the hospital campus as the new Center for Specialty Services building at 160 Broad Street, the Center for Orthopedic Services moved here in early 2024 to fit the need for expanded patient care space along with a growing team of providers.

Recognizing the important need for local orthopedic care, CMH has dedicated considerable efforts to bolster its provider team and support staff. This concerted activity has led to an increase in volumes, necessitating the expansion of the clinical facility. The Center for Orthopedic Services showcases the expertise of the growing orthopedics team.

“Our medical staff welcomes Jackie Ireland as an esteemed member of our team, bringing expertise and a passion for orthopedic care,” states Michael Walsh, DO, Chief Medical Officer. “She provides a great skill set in education and knowledge with the goal of collaborative community-based care.”

With the Hospital located next door to the orthopedic practice, services are streamlined for patient efficiency. The Center for Orthopedics also offers a walk-in clinic open Monday through Friday, 8am – 1pm, and grants quick appointments following an Emergency Department visit. Patients and providers looking to make an appointment with the Center for Orthopedics at Community Memorial are encouraged to call (315) 824-7040.

Community Memorial Holds Celebration Event

The Community Memorial Foundation hosted a formal celebration event Friday, June 14, 2024, in Hamilton to introduce the second phase of the Hospital’s physical transformation project.

The celebratory affair was held at the Hall of Presidents on the Colgate University campus and brought together organization leaders, medical staff, community members and supporters to highlight the accomplishment of the first phase of the hospital’s transformation project and share what’s to come for the organization with construction now resuming. Phase II will include an expanded and relocated Radiology Department featuring a dedicated Women’s Imaging Suite, a state-of-the-art Laboratory Department, an expanded Rehabilitation Department, and a brand-new Main Entrance for patients and visitors alike.

“We were excited to partner with Colgate University as lead
supporters of Community Memorial and host this event to celebrate
our success and showcase the promising future of the hospital,”

remarked Jeff Coakley, President and CEO. “A night of celebration for our hospital brought together community members in a fun and formal setting. Welcoming guests and supporters to celebrate our success was a great time.”

With dinner and dancing to music provided by the band Grand Central Station, the evening offered an exciting opportunity for attendees to socialize and gain deeper insights into the upcoming physical transformation of the hospital. “Celebrating the success of the completed inpatient wing and all-new Emergency Department while bringing our community members and supporters together is our collective initiative,” added Coakley. “Campaign Co-Chairs Mary Brundage and Dr. Bob Delorme welcomed guests to the evening of celebration, and we appreciate everyone attending.”

The event was generously sponsored by The Hayner Hoyt Corporation, WG Critical Care, The Kinney Drugs Foundation and Excellus BlueCross BlueShield. For more information on the transformation project, which at completion will update over half of the facility that opened its doors for patient care in 1952, please visit CommunityMemorial.org/YourDonation.

The 2023 Annual Report is here!

In This Issue:

• New Providers,

• 2023 Highlights,

• 2023 Mike Martin Memorial Golf Tournament

 Read the PDF by clicking here!

Volume 22 of the Healthy Living Newsletter is here!

In This Issue:

• Hamilton Hearts
• Orthopedic Practice Expansion
• Orthopedic Walk-In Clinic
• General Surgeon Adds Venous Ablation
• Community Memorial Expands Women’s Health Services with Addition of Gynecology Practice

Read the PDF by clicking here!

Hamilton Hearts

In her 70s, Erin Dineen was no stranger to hospitals. A liver transplant survivor from 15 years ago, Erin also beat breast cancer. On top of all that, she also had a valve in her heart replaced about seven years ago.

Erin had her regular cardio check-ups with Dr. Avneet Singh at the Hamilton Heart Center of Community Memorial, where it was learned that the valve previously replaced was starting to close, and Dr. Singh advised she prepare for another bypass procedure.

In the summer of 2023, Erin was home with her private nurse who noticed her skin color was concerning, and called 911. Taken by ambulance to the new Emergency Room of Community Memorial in Hamilton with difficulty breathing, Dr. Singh came immediately to meet Erin in the ER, and advised she be transferred to a cardiac catheterization lab for evaluation and treatment. “I don’t remember too much of what happened and in what order,” noted Erin. “The experience was frightening and it felt like things happened so quickly. I do remember Dr. Singh being in the ER and discussing my best treatment plan, which put me at ease.”

Cardiac catheterization labs offer treatment for heart or blood vessel problems, such as clogged arteries. A thin, hollow tube called a catheter is guided through a vessel to the heart and this procedure gives medical providers important details about the heart muscle and valves. Taken to St. Joseph’s in Syracuse, Erin needed a coronary artery bypass graft, a surgery that involves taking a blood vessel from another part of the body and attaching it to the coronary artery above and below the current blockage.

CEO Update

Dear Community Members,

Community Memorial welcomes the New Year and looks forward to continuing to grow high-quality healthcare services in our region. 2023 was a transformative year for our healthcare system. We opened a new orthopedic practice, expanded our primary care team, set a record of Emergency Department visits, and developed a new strategic plan. All these milestones are a testament to the commitment of our board of directors, medical staff, and employees.

To start the new year off strong, we are excited to introduce the Center for Women’s Health Services and welcome Dr. Scott Beattie and Amy Roberson, PA (previously Medical Arts Gynecology and Infertility) to the Community Memorial family in January. Their gynecology and fertility specialties will certainly enhance the network of services available at Community Memorial.

In the development of this new service line, we are using a captive professional corporation, Hamilton Medical Services, PLLC (HMS). This practice allows CMH to expand its services and continue to grow to meet the needs of our community. As you see HMS throughout the region, rest assured that you will continue to receive the highest quality of care that you have come to expect from Community Memorial.

Finally, we are proud of the development of our new strategic plan, a result of collective efforts from over 200 participants in our strategic planning meetings. Providers, employees, and community members all voiced their feedback, perceptions and hopes for Community Memorial. In partnership with the Rural Health Redesign Center, a federally funded organization aimed at helping rural healthcare systems thrive, the admin team established 1–3-year goals to establish a roadmap to the success of Community Memorial.

Yours in good health,
Jeff Coakley
President & CEO

Community Memorial Primary Care Offices Receive National Recognition

The Community Memorial (CMH) network is excited to announce that each of its five Family Health Center locations, offering primary and specialty care services, have been recognized by a national group as patient-centered medical offices, for delivering primary care and managing the full spectrum of healthcare needs.

The New York State Department of Health collaborated with the National Committee for Quality Assurance (NCQA), the creator of the patient-centered medical home (PCMH) program in developing a transformation model that encompasses all eligible primary care providers in New York State. The NYS Patient-Centered Medical Home (PCMH) Program’s goal is to expand access to high-performing primary care, which drives improved health and wellness in the communities served.

The PCMH model of care enables CMH teams to put the focus on the patient, creating a symbiotic relationship across the care continuum. The providers and staff in the family health centers strive to provide every patient with quality care and a great patient experience. “This accreditation recognizes the dedicated efforts of the Family Health Centers team and their commitment to providing quality improvement with a patient-centered approach to care,” stated Maria Grice, Vice President of Physician Services. According to the NCQA website, the PCMH model ‘…focuses on care coordination, population health, evidence-based guidelines and effective use of health information technology to meet patients’ needs’. The CMH Family Health Centers worked to improve the patient experience, deliver improved preventative care, and collaborate with other clinicians for patient care to identify care gaps.

All primary care practices that have earned recognition through NCQA have made a commitment to improving primary care by promoting the Triple Aim: better health, lower costs and better patient experience.

Hamilton Hearts, continued

After about an entire month at St. Joe’s for her heart issue, Erin went to a short-term rehabilitation center for another three months for her recovery. It wasn’t until late fall 2023 that Erin was able to return home, and then to the Center for Cardiology at Community Memorial for outpatient cardiac care.

A common post-op complication developed, atrial fibrillation, or AFib for short, which is typically monitored and cared for with medication. An abnormal heartbeat, AFib is caused by extremely fast and irregular beats from the upper chambers of the heart. With regular check-in visits with Dr. Singh, Erin is happy to be on the mend and return to her everyday activities.

Working alongside Dr. Singh are two nurse practitioners, Shelby Sharp and Sherry Loucks, who both contribute to the collaborative care provided to those needing cardiac services. Bringing over two decades of expertise in both inpatient and outpatient cardiology care, Sherri Loucks has also garnered valuable experience in hospital medicine during her tenure as a Hospitalist in the Utica region. Loucks holds an impressive academic background, earning her Masters of Science in Nursing from SUNY Health Science Center in Syracuse, NY. Furthermore, she obtained her Family Nurse Practitioner certification from Community-General Hospital in Syracuse and graduated with a Bachelor of Science in Nursing from Utica College of Syracuse University.

Shelby Sharp received her Bachelor of Science in Nursing and Master of Science in Nursing with Family Nurse Practitioner from LeMoyne College. Sharp comes from a background of work in cardiology settings, and has worked within the Community Memorial primary care team since 2019. She continues to support her patient panel there, but offers additional and valuable skillsets to the Cardiology Department.

Together, the team at the Hamilton Heart Center offers outpatient care for adults including pre-operative consults and care following heart attack, surgery and other heart conditions. With diagnostic testing and treatments provided right in Hamilton, the Cardiology Department works with patients and their primary care provider to meet every facet of cardiac care needs.

To learn more about the Dr. Singh and the Cardiology Department at 164 Broad Street in Hamilton, or for more information on any of the specialty services provided within the Community Memorial network, please visit CommunityMemorial.org.

GWEN MANLEY, FNP,
IS WELCOMING NEW PATIENTS IN THE HAMILTON
FAMILY HEALTH CENTER FOR DERMATOLOGY SERVICES!

From children to adults, Gwen is offering skin care for a variety of issues, ranging from acne, rashes, warts, moles and other acute dermatology needs.

Call for more information or to make an appointment, no referral needed! (315) 824-4600

Orthopedic Practice Expansion

CMH welcomed three new practitioners to its expanding orthopedic practice, collaborating for patient care as team members with Dr. Richelle Takemoto, who joined the organization in early 2023.

DR. KAMALJEET BANGA, MD, FRCSC, ABOS, FAAOS Joined The Practice As A Specialist In Orthopedics And Sports Medicine. Dr. Banga’s career has been marked by a strong background in sports medicine, upper extremity, military, and trauma care in both university and community healthcare settings.

“I am truly excited to become a part of the Community Memorial team. It is my privilege to join such a dedicated group of healthcare professionals who share a common goal of delivering exceptional orthopedic care,” stated Dr. Banga. “I am eager to bring my expertise to benefit our patients and contribute to the continued growth and success of Community Memorial’s Orthopedic Center.”

Dr. Banga is certified by the medical boards in the United States, Canada, and India. He holds board certification in sports medicine and orthopedics from the respective medical associations of these nations. Dr. Banga completed his fellowship in Orthopedic Surgery, Upper-Extremity, and Sports Medicine at McMaster University in Ontario, Canada.

“We are thrilled to welcome Dr. Banga to our Orthopedic Center at Community Memorial. His expertise in upper extremity orthopedic care and sports medicine perfectly complements our existing team,” commented Dr. Michael Walsh, Chief Medical Officer at Community Memorial. “With Dr. Banga’s arrival, we are positioned to provide our patients with even more specialized care and enhanced treatment options.”

FRANK J. WALCZAK IV, PA-C, ATC, CSCS, joins as a Physician Assistant with a foundation in orthopedics and athletic training and will work alongside Dr. Richelle Takemoto. Walczak received a Master of Science in Physician Assistant Studies from Le Moyne College in Syracuse, NY, and a Bachelor of Science in Kinesiology with a concentration in Athletic Training from the State University of New York at Cortland. Mr. Walczak holds multiple national certifications, including a NCCPA Certified Physician Associate (PA-C) certification, NSCA Certified Strength and Conditioning Specialist (CSCS), and NATABOC Certified Athletic Trainer (ATC).

DR. NICHOLAS QANDAH, NEUROSURGEON, now brings his expertise to Community Memorial. Board-certified and fellowshiptrained, he’s and a graduate of the University of Michigan, earned his medical degree from Midwestern University and following his Neurosurgery Residency at Virginia Tech Carilion Clinic, he completed the prestigious AO Complex Spine Fellowship in a dual Orthopedics and Neurosurgery program at the University of Washington-Harborview. Dr. Qandah commenced his postresidency career as an Attending Neurosurgeon and Professor of Neurosurgery at Virginia Tech Carilion Clinic, where he held roles of Director of the Complex Spine Neurosurgery Program and Assistant Residency Director.

New Specialties Practice building, set to open February 2024.

Jeff Coakley, President and CEO of CMH stated, “The recent expansion of orthopedics and neurosurgery specialty services at Community Memorial aligns with our commitment to advance high-quality healthcare services. Dr. Qandah’s pain management and minimally-invasive spine surgery expertise further extends the range of services for patients in our community.”

With over 15 years of Neurosurgical experience, Dr. Qandah’s comprehensive approach covers various neurosurgical needs, including cervical and lumbar spine care, spinal injuries, scoliosis treatment, and brain trauma. In 2018, Dr. Qandah’s significant contributions led to the establishment of CNY Brain and Spine Neurosurgery in New Hartford, NY, a practice that has flourished under his guidance.

With the new team, CMH required additional patient care space to accommodate the growing practice. With this, a state-of-the-art orthopedic practice is slated to open on the hospital campus in the former Mid-York Building, which is scheduled for early 2024. This facility will also host other visiting specialists, as the Community Memorial Leadership Team actively recruits other essential providers to meet the diverse needs of patients.

TO SCHEDULE AN APPOINTMENT WITH ANY OF THE ESTEEMED ORTHOPEDIC PROVIDERS AT COMMUNITY MEMORIAL, or to learn more about locally provided orthopedic care, please call 315.824.7040 or visit CommunityMemorial.org/Ortho.

Exceptional sports injury care close to home.

If you suspect a sports injury, including broken bones – do not wait. The new Emergency Department of Community Memorial offers low wait times and a superior healthcare team to support you, with direct and quick access to an orthopedic follow-up.

Orthopedics Walk-In Clinic offered each week.

Monday–Thursday, 9am–1pm

150 Broad Street
Hamilton, NY 13346

(315) 824-7040

CommunityMemorial.org/Ortho

General Surgeon Adds Venous Ablation

Dr. Gregory Ripich, Community Memorial General Surgeon, has expanded services offered locally through the addition of a new procedure for varicose veins.

Vein ablation, a treatment to close off varicose veins from within the vein, is a minimally invasive outpatient procedure. Varicose veins can cause pain, heaviness, and swelling and amongst other symptoms, can be cosmetically unappealing to patients.

Diseased veins allow blood to pool, leaving visible varicose veins. Dr. Ripich inserts a catheter into a diseased vein to close it, which re-routes blood to other healthy veins. Affecting more than 30 million people in the United States, varicose veins are twisted and enlarged veins most commonly in the legs, and Dr. Ripich and the team at Community Memorial are excited to offer this relief treatment locally.

Gregory Ripich, MD, is a general surgeon with board certification from the American Board of Surgery. Dr. Ripich attended SUNY Health-Science Center in Syracuse, NY, and completed his residency and training at St. Joseph Mercy Hospital in Ann Arbor, MI. With office visits in both the Cazenovia and Hamilton Family Health Centers of Community Memorial, Dr. Ripich is welcoming patients for both medically necessary and cosmetic cases.

To learn more or to make an appointment to inquire whether you may be a candidate for this procedure, please call 315.648.6408 or visit us online at CommunityMemorial.org.

Community Memorial Expands Women’s Health Services with Addition of Gynecology Practice

THE COMMUNITY MEMORIAL (CMH) NETWORK IS THRILLED TO ANNOUNCE its continued growth through the acquisition of a well-established private gynecology practice in Utica, NY.

Dr. Scott Beattie and his team from Medical Arts Gynecology and Infertility, P.C. have joined forces with the Community Memorial healthcare network, solidifying their commitment to providing vital women’s health services in the existing office on Old Burrstone Road in Utica and now also in Hamilton. The longtime dedicated practice will transition to Hamilton Medical Services Center for Women’s Health.

Board-certified by the American Board of Obstetrics and Gynecology, Dr. Beattie graduated with a dual Bachelor of Arts in Biology and Chemistry from SUNY Oswego. He pursued his medical degree at SUNY Upstate Medical University in Syracuse and completed his residency in obstetrics and gynecology at the University of Vermont Medical Center. Beattie specializes in minimally invasive and advanced laparoscopic surgery, offering a wide range of gynecological services for women.

“Dr. Beattie’s decades of experience in comprehensive women’s healthcare make him a valuable addition to the CMH medical staff,” remarked Dr. Michael Walsh, Chief Medical Officer. “We eagerly anticipate collaborating on patient care in both Utica and Hamilton, expanding our commitment to providing exceptional care.”

Joining CMH alongside Dr. Beattie is Physician Assistant Amy Roberson. A New York native, Roberson earned her Bachelor of Science in Biology from Elizabethtown College in Pennsylvania and her Masters of Science in Physician Assistant studies from LeMoyne College in Syracuse. With over a decade of collaboration with Dr. Beattie, Roberson excels in delivering high-quality care to patients.

“Recognizing the increased need for women’s healthcare services locally, we are thrilled to welcome Dr. Beattie and his staff to our network,” stated Jeff Coakley, President and CEO. “Our joint efforts in healthcare services and system consolidation will enhance efficiencies and offer improved care coordination for patients. We are excited to elevate the quality of healthcare with this significant addition.”

Dr. Beattie’s Utica office will continue to see patients, and the team will now also welcome patients in Hamilton one day a week, with procedures performed at Community Memorial. From infertility issues and treatment to annual screenings, contraception, and endometriosis care, Dr. Beattie offers expansive women’s healthcare for patients from adolescence to adulthood, welcoming new patients in both locations. To learn more about Dr. Beattie and Hamilton Medical Services Center for Women’s Health, or any of the Community Memorial medical staff and services provided, please visit CommunityMemorial.org. To schedule an appointment with Dr. Beattie for women’s healthcare services, please call (315) 797-2450.

The new Emergency Department at Community Memorial offers exceptionally low wait times, an expanded safe and comfortable waiting room, ten private rooms, and an experienced team ready to help with your critical needs.

This is what first-class emergency care looks like. Lower ER wait times. Because the sooner, the better.

Learn more at CommunityMemorial.org/ThisIsYourER

Volume 21 of the Healthy Living Newsletter is here!

In This Issue:

• Exceptional Orthopedic Care Made More Accessible
• CEO Update
• Community Memorial Q&A
• Larry Baker Family Library
• Women’s Health at Community Memorial 2023 David W. Felton Scholarship Awards
• Patient Billing and Medical Records Offices

Read the PDF by clicking here!

Exceptional Orthopedic Care Made More Accessible

Community Memorial (CMH) in Hamilton continues to expand the orthopedic services provided to the community, offering a new service; a walk-in orthopedic clinic. Dr. Richelle Takemoto will welcome walk-ins each Tuesday and Thursday from 9am – 1pm at her office on the CMH campus effective November 6th.

Dr. Takemoto is a board-certified orthopedic surgeon who completed fellowship training in Orthopedic Trauma. She specializes in comprehensive fracture care, post-traumatic reconstruction, and total joint arthroplasty of the shoulder, knee and hip. In February 2022, after completing extensive training and certification, Dr. Takemoto became the first female surgeon in the world to use the VELYS™ Robotic-Assisted Solution and developed a successful robotic surgery program at CMH. Dr. Takemoto will continue to expand this service as part of the CMH team.

“With no appointment required, patients are able to take advantage of the accessible but vital orthopedic care offered right at Community Memorial,” noted Dr. Michael Walsh, Chief Medical Officer. “Our community and surrounding areas will benefit from the immediate care for sprains, minor fractures and sports-related injuries, with streamlined access to medical imaging in the hospital and follow-up appointments with our Orthopedic program.”

The walk-in clinic will treat patients of all ages as Dr. Takemoto is experienced in the care of children and adults. Staff will assist in coordinating follow-up care at the time of discharge for those patients that may need it. Any patient with a life-threatening injury such as open fracture, excessive bleeding, head or spine injuries should utilize an Emergency Room for treatment.

To make an appointment with Dr. Takemoto during other days or hours, or to learn more information, please call (315)824.7040 or visit CommunityMemorial.org/ortho.

To learn more about both the services provided within the Community Memorial network, visit CommunityMemorial.org. Community Memorial Hospital is a critical access hospital in Hamilton, NY and offers primary care in five locations; Hamilton, Cazenovia, Morrisville, Munnsville, and Waterville.

Patients can be seen in the CMH Orthopedic Walk-in Clinic for treatment of:

• Sprains and strains
• Minor fractures and dislocations
• Sports-related injuries
• Injuries that do not require stitches

The Orthopedic Walk-in Clinic does NOT manage:

• Traumatic injuries, such as open fractures, head trauma or spine injuries
• Chronic care
• Pain medication refills
• Cast / wound dressing changes or problems

Follow our CMH Facebook for instant updates as we share exciting news on our expanding orthopedic care!

CEO Update

Dear Community Members,

I hope this message finds you in good health. As President and CEO of Community Memorial, I am committed to continually improving the quality of our medical services and ensuring that your healthcare experience is as seamless and convenient as possible. In this edition of our Healthy Living newsletter, I would like to highlight the ease of use of our high-quality medical services.

At Community Memorial, we believe that access to exceptional healthcare should be comprehensive and hassle-free. Our Emergency Department has low wait times, ensuring quick access to top-tier care when you need it most. Moreover, our Orthopedic office has instituted walk-in hours to meet the needs of those seeking immediate orthopedic attention.

Patient feedback is important to us at Community Memorial. It provides us with invaluable insights to recognize our strengths and identify areas of opportunity. I encourage you to share your experiences with us via email at patientexperience@cmhhamilton.com or by calling 315-824-6080. In the spirit of collaboration, patients and family members are also cordially invited to participate in our Patient and Family Advisory Committee, a forum dedicated to enhancing the patient and family experience within the healthcare landscape. For more information, please email patientexperience@cmhhamilton.com.

At Community Memorial, we are dedicated to delivering the highest quality medical services, focusing on convenience and accessibility. We remain committed to our mission to be your partner in achieving and maintaining a healthy lifestyle.

Thank you for trusting us with your healthcare needs. Together, we can build a healthier community.

Yours in good health,
Jeff Coakley
President & CEO

Community Memorial Q&A

Take a look at some of our frequently asked questions!

1. If I am picked up by ambulance for transport, can I choose which hospital to go to?

EMS personnel are trained to evaluate care needs for patients and can advise on the facility in which patients may need to go to – and, the level of care provided by different facilities is a factor, also. That being said, patients do have the right to request Community Memorial as their hospital of choice and they can let their EMS transport team know this is their preference.

2. If I visit the Emergency Room of Community Memorial, will my primary care provider know?

Yes. When you register as a patient and let our team know who your primary provider is, we are able to securely send your visit information in an effort to streamline care both in the ER and for follow-up. RHIO (Regional Health Information Organization) HealtheConnections includes more than 10,000 physicians in New York State and supports the dedicated health information exchange between healthcare providers.

3. My doctor ordered lab work / medical imaging, can I choose where I go for care?

Yes! Both our Radiology and Laboratory Departments offers outpatient services to patients, with some not even requiring an appointment. Whether the ordering medical provider is part of our CMH medical team or not, we welcome any and all patients. Primary care providers, urgent care locations, specialty care providers, including surgeons, either provide patients with a hardcopy ordering requisition, or can electronically send orders. We have the capability to send imaging results to any medical professional, so we invite patients to utilize the services provided right here in Hamilton. Often, patients may get a more convenient appointment time for their testing when choosing Community Memorial. To make an appointment with the Radiology Department of CMH, please call (315) 824-6180. To let your medical provider know you would like your testing done right in Hamilton, ask them to send the order to fax number (315) 824-6534. Our Laboratory Department blood draws are offered Mon through Fri, 8am-6:30pm but accommodations may be made for additional appointments. To learn more or to make an appointment with the Lab, please call (315) 824-6561.

4. I’m having trouble accessing my medical chart (patient portal) online. Who do I contact or call?

Patients that visit the Hospital for service will have a MyHealthChart account, and patients that utilize our Family Health Centers will have a separate patient portal referred to as ‘Health Center Records’. Both programs offer vital visit and treatment information and we encourage patients to utilize both. Our dedicated staff in both our Health Information Department (HIM) or the Family Health Center Team can assist patients with patient portal issues, including access, navigation and password reset needs. To contact the Medical Records Department directly for questions and assistance, call (315) 824-6580.

5. I’m coming to Community Memorial for surgery. Can my family come with me or visit me?

With COVID restrictions lifted, Community Memorial is excited to welcome back visitors for our patients. Please note the following visitation availability for specific departments, to accommodate our patients and their recovery: Medical/Surgical and Special Care Departments: Open visitation is available from 7am-9pm, Monday through Friday. No one under age 12 unless approved by the charge nurse on duty. Operating Room/Recovery Room: No visitors in these areas. Emergency Department: 2 visitors per patient at a time, all other family and visitors are to remain in the waiting room.

6. I have a question about my bill, who do I contact?

Our Hospital Billing Department (along with the Medical Records Department) have relocated to 2498 Rt. 12B Hamilton, across from the new Stewart’s and Den Kelly Auto. Questions about a hospital bill may be referred in-person to the above address or by calling (315) 701.5627. Family Health Center bill questions should go to 315.937.3015. Both may be paid online as well, and details are included on your individual bill. To pay on our website under the ‘ABOUT’ section: CommunityMemorial.org. 7. Who can I contact regarding my experience at Community Memorial? We pride ourselves on providing patients with exceptional care and often, we receive grateful patient stories and compliments of our team. We offer the Grateful Patient Program online and in all our locations for patients and family members to send a note about their care. Patient testimonials are also a great resource to encourage others to utilize the stellar care provided right here, close to home. We also continuously work to improve and understand the evolving needs of the patients and communities we serve, and anyone who experiences care that they feel could improve is also welcome to contact us so we may better recognize potential areas of opportunity. To share your story or experience and also for more information on a patient testimonial, please visit CommunityMemorial.org/foundation/grateful-patient or contact our Marketing Department at (315) 824-7037 or patientexperience@cmhhamilton.com. We share all feedback with CMH’s appropriate team members for recognition and improvement.

Larry Baker Family Library

Driven by personal motivation, Larry Baker established the Larry Baker Endowment Fund for Behavioral Health in 2014 and in 2019, the first project funded by the endowment was instituted; Mr. Baker is proud to now offer the Larry Baker Family Library within the Hamilton Family Health Center of Community Memorial. Located in the waiting room, there are books available for both adults and children related to mental health topics. These resources are tools for parents to learn more about experience, struggles, or ongoing behavioral and mental health issues their children may be facing.

“Each year, with the interest earned from the Larry Baker Endowed Fund for Behavioral Health, we’re able to purchase books to re-stock the Larry Baker Family Library shelves,” noted Maria Grice, Vice President of Primary Care. “These resources have been so useful for our patients that we find the books are depleted rather quickly, leaving the shelves empty.”

In an effort to keep the shelves stocked for more to utilize the resources and their information provided, Community Memorial is opening the opportunity for donations of both new and used books related to behavioral health topics. “We’ve had a local retired psychologist donate some of her books for patients and family members to take advantage of and found this is a great way for donors to recycle material they have at home and have it put to good use,” added Grice.

“We hope that the Larry Baker Family Library will encourage conversations about mental health in the context of primary care, and will provide resources for families to use to help their children manage common concerns like anxiety, depressed mood, and hyperactivity,” stated Dr. Jennifer Meyers, Pediatrician at the Hamilton Family Health Center.

Mr. Baker is thrilled the library is available and used to such a great extent, and hopes that it serves as one more support method for local families. “I’m so pleased the books are being put to such good use; now, we’d like to make sure the shelves stay stocked for even more patients and family members to have access to,” said Mr. Baker.

To inquire on donating books or magazines related to behavioral and mental health for both adults and children: Contact the Foundation Dept. at (315) 824-7037 or foundation@cmhhamilton.com. Gifts in-kind to the Foundation of CMH, a 501c3 organization, are eligible for a tax deduction with a completed form submitted. All gifts will receive a written acknowledgment to substantiate the gift.

Women’s Health at Community Memorial

The fall season means many things, but one consistent and important part is the annual recognition and awareness month for breast cancer. Each October, healthcare providers work to raise awareness about the impact of breast cancer and also to remind patients to get their annual screening exams.

“Education is the starting point,” stated Dr. Jocelyn Morin, Family Practice Provider of the Community Memorial Family Health Center in Cazenovia. “Once patients understand and are more aware of their personal risk factors along with signs and symptoms, they can stay up to date on preventative screening needs.” According to the American Cancer Society, when detected early and in the localized stage, breast cancer has a 5-year relative survival rate of 99%. Early detection means patients do monthly self-exams of their breasts and schedule regular clinical breast exams and mammograms. “Women of all ages are encouraged to stay up-to-date on their self-exams and talk to their doctor right away if they notice anything abnormal,” added Dr. Morin.

At Community Memorial in Hamilton, a ‘fast-track’ system is in place for mammography patients, offering direct access to a dedicated waiting space after a simple registration. Certified technicians have years of specialty imaging experience, providing patients with compassionate, personalized healthcare. Comprehensive 3D-mammography services are available, with state-of-the-art ultrasound and mammography machines. Same-day sonograms for post-mammography needs are also available in some cases.

To make an appointment for a mammogram at Community Memorial, please call (315) 824-6180. For other information on women’s imaging services, please visit CommunityMemorial.org/services/medicalimaging/womens-imaging-services.

Coming Next: The ongoing transformation project will bring a renovated and expanded Radiology Department, relocated next to the new Emergency Department. This larger space will also feature a new Women’s Imaging Suite, designed with the patients in mind, offering a new and private waiting space dedicated to those patients getting a mammogram. Stay tuned for more details as we progress through this project!

2023 David W. Felton Scholarship Awards

Each year, Community Memorial is pleased to offer awards to area graduating seniors pursuing a career in healthcare. Named in honor of Dave Felton, former longtime President and CEO of Community Memorial, the awards are selected by each school’s administration team.

2023 RECIPIENTS:

Brookfield – Bobbie Burdick
Cazenovia – Grace Dolan
Hamilton – Emily Neuenschwander
Madison – Kaitlyn Maine
Morrisville – Tava Bouffioux and Aidan Foster
Otselic Valley – Ellie Wood
Sherburne – Lillian Stoddard
Stockbridge – Ava Genge
Waterville – Valorie Ford

WE ARE GROWING!

To accommodate our expanding team and services, our PATIENT BILLING and MEDICAL RECORDS Departments have relocated to 2498 Rt. 12B Hamilton, across from the new Stewart’s and Den Kelly Auto.

You may also pay your bill online and request forms for medical records release on our website under the ‘ABOUT’ section: CommunityMemorial.org

The 2022 Annual Report is here!

In This Issue:

• New Providers,

• 2022 Highlights,

• 2022 Mike Martin Memorial Golf Tournament,

  and CMH Transformation Project

 Read the PDF by clicking here!

Volume 19 of the Healthy Living Newsletter is here!

In This Issue:

• Cardio Care
• CEO Update
• COVID vs. FLU vs. RSV
• CMH Wellness Center
• Know Where To Go
• Welcoming New Members

Read the PDF by clicking here!

Cardio Care

In the midst of 2022, Marney Rowland, age 53, was an avid walker, logging anywhere between four to seven miles daily. The tread on her sneakers showed her success, and the scale did, too, as she’d begun losing weight and feeling healthier. Dropping 25 pounds, Marney noticed her heart felt like it was skipping beats.

Community Memorial Primary Care Physician, Dr. Kerri Taylor, adjusted some of Marney’s medications – but the condition worsened. When she began to see some kaleidoscope colors in the corners of her eyes, Dr. Taylor referred her to Dr. Avneet Singh, Cardiologist at Community Memorial. “I had seen a cardiologist about six years ago but hadn’t had any abnormal findings,” noted Marney. “These symptoms and everything that came after was unexpected.”

In early November, Dr. Singh’s office performed an EKG (electrocardiogram) on Marney – a test recording the heart’s electrical signal to check for different heart conditions. After seeing some concerning results, a second EKG was performed immediately following. The next day, the office called Marney and asked her to return for a nuclear stress test, which uses an injection and an imaging machine to create pictures of the blood flow to the heart. Marney was then sent to Crouse Health in Syracuse for a heart catheterization, a procedure in which a thin tube is guided through a blood vessel into the heart.

“The doctor came in and said I had blockages and needed a five-way bypass, and I was sent to Upstate Hospital, next door, right away,” added Marney. “They kept me a few days, and then I had surgery. Seven hours in the OR for what ended up being a quadruple bypass, then five more days as an inpatient, and I went home.”

Post-op, Marney has some fluid still on her lungs, and her care team adjusts her medications and monitors her blood levels weekly. “Dr. Singh advised I will most likely be on A-Fib medication for a couple of months, which is common,” stated Marney. “I feel better than I did yesterday but not as good as I’ll feel tomorrow.”

Home recovering, Marney notes the appreciation for her long-time primary care provider. “I’ve seen Dr. Taylor for 20 years, I love her – and now, I’ve got a great Cardiologist with Dr. Singh. He has a great attitude with patients and always lifts me mentally.” Originally from the Oneida and Sherrill area, Marney moved north a few years ago, now traveling for an hour to see Dr. Taylor and Dr. Singh. “When you have a great medical provider you love, it’s worth going the distance to them.”

To learn more about the primary and specialty care services provided within the Community Memorial network, visit CommunityMemorial.org. Community Memorial Hospital is a critical access hospital in Hamilton, NY and offers primary care in five locations; Hamilton, Cazenovia, Morrisville, Munnsville, and Waterville.

SPECIALTY OFFICE
(315) 648-6408

HAMILTON FAMILY HEALTH CENTER
(315) 824-4600

“When you have a great medical provider you love, it’s worth going the distance to them.” – Marney Rowland

Meet The Providers

Avneet Singh, MD, FACC

Cardiologist

Dr. Singh is a Fellow of the American College of Cardiology and is certified by the American Board of Internal Medicine (ABIM) in Internal Medicine and Cardiovascular Disease. He is also certified by The National Board of Echocardiography (NBE), The Certification Board of Nuclear Cardiology (CBNC), and The Certification Board of Cardiovascular Computed Tomography (CBCCT). He is welcoming new patients at the Hamilton Heart Center.

Rebecca Dorn, FNP-C

Nurse Practitioner, Cardiology

Dorn earned her Associate’s degree in Applied Science in Nursing from Fulton Montgomery Community College and her Bachelor of Science Nursing degree from SUNY Plattsburgh. She also obtained her Master of Science in Nursing as a Family Nurse Practitioner from SUNY Upstate Medical University in Syracuse. Dorn has more than 30 years of nursing experience, most recently specialized in providing urgent care services. She has also provided care to patients as a Hospitalist and previously served as an Emergency Department Director. She is welcoming new patients at the Hamilton Heart Center.

CEO Update

Welcome to the New Year!

2022 was undoubtedly a trying year for our providers and staff as we adjusted to this new pandemic era of healthcare services. This environment created some of the most significant staffing challenges of our time while we courageously served historical volumes of patients in our Emergency Department. These patients from our community also came to us requiring a higher level of care, which challenged our hospital as well as other regional medical centers that we rely on to accept our most critically ill patients when they needed advanced services. Caring for our patients is our number one priority, and we remain committed to increasing services to patients in this community.

In 2023 we brought back our February Go Red cardiac health program with Colgate University. This event featured our Cardiology team; Dr. Avneet Singh and Rebecca Dorn, FNP-C. Also coming up, we will host a free health clinic with General Surgeon Dr. Gregory Ripich for community members to get more information on hernias, prevention and treatment, as well as a free hernia screening. It is also important to CMH that we provide critical access to primary care through urgent care and same-day services in our five Family Health Centers.

Our ongoing transformation project will resume this year as well. Construction kicked off in 2019, with plans to modernize over half of our facility. While we completed the construction of our new Inpatient wing and Emergency Department, we were ultimately caught in the downstream impact of the global pandemic. Labor and supply costs have challenged the project, and the economy has continued to drive up financing costs. Community Memorial considered all options for moving this project forward. After months of consulting and consideration, we are excited to look forward to making good on our promise to the community to transform our facility and medical equipment to match the quality care that our team provides.

I want to acknowledge the hard work and dedication of our Community Memorial Auxiliary, a team of volunteers who have supported our team in many ways. Heavily impacted by the pandemic, their ability to host their fundraisers and perform their cherished volunteer activities in the hospital was drastically reduced. Thus, they persevered and continued to do everything they could to support CMH, and they had an incredible turnout at 2022’s December Holiday Sale. In this edition, we share information on how to get involved with this group if you wish to learn more.

Seasonal Health: COVID vs. FLU vs. RSV

Volume 18 of the Healthy Living Newsletter is here!

In This Issue:

• A Note from the CEO
• Community Memorial Reinstates Graduate Nursing Program
• Team Care Medicine Launched at CMH
• CMH Cardio Team Expands for Patient Care
• Community Memorial Continues to Offer SANE Program
• Community Memorial Hosts Drive-Flu Event
• Capital Project Update

 Read the PDF by clicking here!

Community Memorial Welcomes Dr. Gregory Ripich, MD

The Community Memorial (CMH) healthcare system welcomed Gregory Ripich, MD, who joined the organization’s surgery team as a General Surgeon in August of this year.

AREAS OF SPECIALITY INCLUDE:

• Advanced minimally invasive surgery
• EGD – Upper Endoscopy
• Colon and rectal surgery, including colonoscopy screenings

Dr. Ripich joins Dr. Martin Ernits in the General Surgery Program at CMH; this addition provides the community with a greater scope of care and allows CMH to care for a greater volume of patients. Ripich will perform elective procedures and surgeries, specializing in various surgeries such as colon/rectal, breast, thyroid, skin and wound. Dr. Ernits will continue to perform emergent surgeries and collaborate with onsite hospitalists.

Ripich has started seeing patients in the CMH Family Health Centers of Hamilton and Cazenovia. “The Community Memorial team is excited to bring Dr. Ripich on board. He brings a broad range of skills and experience to our patients,” commented Dr. Michael Walsh, Chief Medical Officer. “With his focus on a specialty covering various medical issues, we’re confident that patients will be pleased with the care offered here in Hamilton.”

Ripich performed his postgraduate training at St. Joseph Mercy Hospital in Michigan after receiving his Doctorate in Medicine from SUNY Health Science Center at Syracuse. Prior, he studied at the University of Buffalo, receiving his Master of Science degree. Ripich attended Cornell University for his undergraduate degree, obtaining his Bachelor’s degree in Neurobiology. His extensive career has defined his surgical interest and experience in advanced minimally invasive surgery and endoscopic procedures. He most recently served as the Medical Director for Surgical Associates of CMA in Ithaca, NY.

“Dr. Ripich brings experience and a wealth of knowledge from larger health systems that will allow patients to receive care locally,” noted Jeff Coakley, President and CEO. “CMH is excited for the future of General Surgery in Hamilton. We encourage patients to utilize the expanded services offered here.”

“I’m looking forward to joining Community Memorial and establishing patient care,” stated Dr. Ripich. “I enjoy working with new hospitals and communities, helping them to grow their general surgery programs with new techniques and ideas.”

To learn more about the services, medical staff and more offered at CMH, or to make an appointment, please call (315) 648-6408 or visit CommunityMemorial.org

CEO Update

As we prepare to close another busy year, I’d like to take a moment to thank patients that choose Community Memorial for their healthcare needs.

2022 has been a challenging time for healthcare providers across the state and our nation. Following the pandemic, we have found greater healthcare needs in our community and have fewer providers, nurses and healthcare professionals to support the needs. While wait times have grown in Hamilton, they are a fraction of the time patients are waiting in other Emergency Departments across our region.

Community Memorial has an average wait time of 27 minutes for evaluation by a nurse and approximately 43 minutes to see a provider in the past six months. This is significantly less when considering the average wait time in New York State Emergency Departments is 3 hours, according to the Centers for Medicare and Medicaid (CMS). We are proud to be your healthcare provider of choice and ask that you continue to be patient with us as we manage through these challenging times.

I want to thank our medical staff, nurses and other healthcare professionals for what they do every day to create an environment that supports patients as well as their colleagues.

Please read on to learn more about what activities we are doing to enhance our facilities, expand our services and create the best patient experience for our community members.

Community Memorial Reinstates Graduate Nursing Program

Graduate-level nurses can now take advantage of a residency program offered at Community Memorial (CMH), providing real-time orientation and clinical training in a nursing career, before taking their New York State nursing board exam.

Following the pandemic, the shortage of healthcare workers became a nationwide crisis. This program aims to recruit
and retain nurses to combat the high nurse turnover that has affected the healthcare industry. “National rates of nursing turnover are the highest they have ever been. Reasons for the turnover rates include emotional/physical exhaustion, fatigue, and burnout. The Graduate Nursing Residency Program provides the new graduate nurses a controlled onboarding and orientation that includes classroom and direct supervision of a Registered Nurse that better prepares them for the current workforce by building skills through competency training and a small patient assignment,” remarked Heather Bernard, Vice President of Nursing and Clinical Services.

Until the participants are able to sit for their board exam, they are paid CMH employees and go through a week-long classroom training of policies and procedures and equipment before hitting the inpatient floor for interactive patient care.
The classroom portion also features different focus areas, including specialty classes with presenters, such as wound care and pressure ulcer prevention. Initial program attendees were existing CMH staff, working as they attended nursing school. However, future program openings will be filled as available, through direct interest and requests and local career fair participation.

The success of the program will be monitored through collection of retention rates currently measured by the Human Resources Department of CMH.

“Our goal with this program is to really lay the groundwork for future nurses, to prepare them in patient care, as to avoid any overwhelming feelings when they begin working as a nurse,” noted Christine Martin, RN, Program Instructor. “Nurses work closely with supervision, and are allowed to care for patients and receive imperative training all at once.”

This program was previously paused at CMH over a decade ago, as there was not such a pressing need to fill frontline staff positions. “I’m excited for Community Memorial, and for the nursing graduates to have this opportunity, and I look forward to this new endeavor,” added Kelly Kahler, Hospital Education Coordinator.

To learn more about the Graduate Nursing Program at CMH in Hamilton, please call Human Resources at 315.824.6134 or visit the ‘News / Events’ section of CommunityMemorial.org.

Team Care Medicine Launched At Community Memorial Hospital

After months of review, preparation and planning, Community Memorial (CMH) launched a new patient care approach within some primary care offices, implementing a Team Based Medicine Model. Beginning mid-October, this program started with a core group of providers and hopes to expand to all of primary care throughout the CMH network, once levels of success are measured.

The overall goal of team based care is a start-to-finish comprehensive healthcare model, offering patients support and collaboration, along with full participation, in their care needs. Working with multiple healthcare providers and office staff, the model aims to coordinate efforts across all settings of care required for each individual patient.

Teams within primary care settings have demonstrated value with regards to both patient and provider outcomes. “Our main goal is always our patient care and experience; this model will provide that but also improve clinician well-being,” noted Dr. Michael Walsh, Chief Medical Officer. “This care delivery model will also allow better access to your healthcare provider, more focused attention on the patient, and an improved level of care provided.”

Currently offered in Hamilton, Morrisville, Munnsville and Cazenovia office locations and spearheaded by three physicians and two nurse practitioners, this program centers around key players treating a patient, requiring they work together to drive optimal care outcomes. Engaging patients in their care and health outcomes while encouraging providers to utilize all aspects

of their education and experience is a key component of this team approach. At CMH, a nurse or office assistant will remain in the room with the patient throughout their visit, collecting information before the provider enters, documenting while the provider focuses on the patient, and remaining in the room after the provider leaves to provide care instructions, education and answer any questions.

“The implementation of this new program will ultimately have a positive impact on our patients,” stated Dr. Sunny Nelson, Primary Care Provider and program champion. “Through effective communication and collaborative care, clear and common goals will lead to better patient experiences – and allows for more accurate office visits.”

Extensive training was attending by all staff participating in the program in preparation for launch. Success of this program will be measured through a combination of review of quality of care, patient satisfaction, provider and office staff satisfaction, and increased patient access to care.

All of the Family Health Centers of Community Memorial are accepting and welcoming new patients. With office locations
in Hamilton, Cazenovia, Morrisville, Munnsville and Waterville, Community Memorial’s primary care team is here for patients of all ages. To learn more about specific providers or office locations, or to become a new patient, please visit CommunityMemorial.org/family-health-centers.

Who is part of my healthcare team?

Members of your care team may include doctors, nurses, physician assistants, specialists and other non-clinical professionals that all collaborate from start to finish in your healthcare journey!

CMH Cardio Team Expands For Patient Care

The Community Memorial Health Network (CMH) continues to expand, adding a Nurse Practitioner to its Cardiology Practice in Hamilton.

Rebecca Dorn, FNP-C, recently joined the Cardiology Department with Avneet Singh, MD, at the Hamilton Family Health Center of CMH, located on the hospital campus.

Dorn earned her Associate’s degree in Applied Science in Nursing from Fulton Montgomery Community College and her Bachelor of Science Nursing degree from SUNY Plattsburgh. She also obtained her Master of Science in Nursing as a Family Nurse Practitioner from SUNY Upstate Medical University in Syracuse. Dorn came with more than 30 years of nursing experience, most recently specialized in providing urgent care services. She has also provided care to patients as a Hospitalist and previously served as an Emergency Department Director.

“I’m excited about Rebecca joining Hamilton Heart Center. She brings a vast breadth of experience with her as a med-evac nurse and a seasoned nurse practitioner,” remarked Dr. Singh. “I’m certain her addition to our cardiology team will help us deliver prompt, high quality and modern cardiology care to our community.”

“Cardiovascular care at Community Memorial has grown exponentially, and the addition of Rebecca will support even more growth in Cardiology,” noted Jeff Coakley, President & CEO. “Community Memorial is committed to ensuring patients receive access to cardiology services close to home and adding a Nurse Practitioner to Dr. Singh’s practice will make this possible.”

“The opportunity to join a team with plans to grow their cardiology program was very intriguing to me. The growth of
the program, in turn, offers growth in knowledge. What better combination could there be,” remarked Dorn. “The ultimate success lies in the awesome people who make up the team here in Hamilton.”

Community Memorial, in conjunction with Colgate University and Madison County’s Liberty Resources/Help Restore Hope Center, launched the Sexual Assault Program in 2017. The SANE (Sexual Assault Nurse Examiners) program provides specialty- trained nurses, who offer all residents of Southern Madison County comprehensive medical and psychological services specifically related to sexual assault. Additionally, victims of domestic violence that may need forensic evidence collection or psychological care are assisted. Prior to 2017, survivors of sexual assault were required to travel 30 to 60 miles from Hamilton to access SANE services.

In its over five years existing in Hamilton, the SANE program has been supported by the CMH Auxiliary, who donated funds to support the Emergency Room Department in purchasing clothing items for patients that were victims of sexual assault. “When a patient comes to our facility for sexual assault treatment, we often have to collect their clothing as evidence, for forensics. With the funds donated from the Auxiliary, we were able to purchase clothing to have available for patients to wear home in those situations,” stated ER Director of Nursing Bernie Casscles. “This option can make a world of difference in such a sensitive time, and we’re so fortunate to have such a supportive Auxiliary.”

Additionally, when neighboring hospital Oneida Healthcare implemented the SANE program within their facility in 2019, CMH was a welcoming partner as Oneida came onboard, offering even more care options in Madison County for sexual assault victims. The renovated and expanded Emergency Department of CMH, which opened its doors almost a year ago to patients, Community Memorial is able to offer more private treatment spaces, a private shower within the department, more room to maneuver equipment, and increased space for private consultation amongst the SANE nurse, advocate and law enforcement.

SANE services include STD/STI testing, advocate support, counseling, follow up care and forensic medical examinations that collect and secure evidence in the eventuality a survivor chooses to do so and in order to prosecute the perpetrator. Treatment and recovery from such a traumatic event, along with SANE advocates offering longtime care, is extremely vital for any patient that needs it. The SANE program recently expanded their services in August of 2022 to include response assist with medical/psychosocial/ and forensic care of victims of domestic violence, intimate partner violence, non- fatal strangulation, human trafficking, and neglect.

To learn more, or to support the services offered at Community Memorial, please visit www.communitymemorial.org.

Community Memorial Hospital continued its popular community event on September 16th, with the 4th annual Drive-Flu Clinic. This year, over 270 flu shots were provided for area residents.

Offered in the south parking lot of the organization’s main campus, staff was prepped and ready to go for the first session at 7am on a blustery day. Patients ages 18 and over were able to pull in, fill out a simple form, and get their annual flu shot – all while remaining in their vehicle. This safe, convenient and easy access to a flu shot has continued to be a success, and provided a seamless process for patients. “Community Memorial has offered a free flu clinic for years for our area residents, as a resource to combat seasonal flu outbreaks,” stated Shelly Trost, RN, Infection Preventionist at Community Memorial. “We encourage everyone to utilize as many preventative options as possible with their personal healthcare.”

The Centers for Disease Control (CDC) recommends everyone 6 months and older get a flu vaccine each year. Seasonal influenza is associated with large numbers of illnesses, which can impact school attendance, worker absenteeism, and daily productivity.

Patrons were excited to again see the Drive-Flu event, noting how the convenience benefit encourages vaccination. “Each year, our community residents line up bright and early for this event,” added Trost. “And, it’s a bonus that no appointments are necessary, and household members can come together. We’re happy to continue to provide this important service.”

To learn more about services offered or to make an appointment with your Community Memorial primary care provider for your annual flu shot, visit: CommunityMemorial.org/family-health-centers or call at 315-824-4600.

Community Memorial is working through plans to resume our transformation of our facility. Our first two phases converted our previous skilled nursing facility into modern, private inpatient rooms and created a brand new Emergency Department. The remainder
of the project will provide necessary updates to
our medical imaging equipment and centralize our Radiology Department within our facility. The project will also modernize our exterior with a brand new main entrance, and update our laboratory service department.

Like many other organizations, CMH has been met with unique challenges brought on by the economic impact of the pandemic. We have been working with our construction management company, architects, the USDA and lending firm to finalize project details. We’re excited to continue to transform our facility and heighten the patient experience. These new spaces will also allow our organization to continue recruiting talented staff to our team. Every dollar raised through philanthropic efforts positively impacts healthcare in Hamilton, and we encourage everyone to learn more about our future by visiting communitymemorial.org/ foundation/capital-campaign.

Volume 17 of the Healthy Living Newsletter is here!

In This Issue:

• Community Memorial Begins Robotic Surgery Program
• CEO Update
• Brand New Emergency Department Opens
• New Physicians Start at CMH

 Read the PDF by clicking here!

Community Memorial Begins Robotic Surgery Program

A slippery day in January sent Cindy Eaton down, landing on her forearm, resulting in a bad break of her right arm, between the shoulder and elbow. After visiting a large ER in a neighboring city, a temporary cast was applied but terrible swelling and pain occurred, and Cindy was asked to wait a week to see an orthopedic specialist. She then decided to utilize the relationship between Community Memorial Hospital (CMH) and Community Memorial Center for Orthopedics. Already a primary care patient of CMH, Cindy was aware of the reputation and skill between the two organizations. Offered an immediate appointment, Cindy met the new physician with the group, Dr. Richelle Takemoto, and was scheduled for prompt outpatient surgery the next day at CMH.

“I go out of my way to come to CMH,” states Cindy, a resident of Richfield Springs. “From the moment I walked into the hospital, I was treated with respect and compassion. It was a very traumatic time for me as I was in a lot of pain upon arrival, but the entire team at CMH was wonderful throughout the entire process.”

The stellar reputation of Community Memorial Center for Orthopedics and CMH extends across New York, and Cindy was delighted to capitalize on the care and skill provided by both. Recently, the bar has been raised again as CMH has successfully launched its new Robotic Surgery Program through this partnership with the orthopedic group. With the VELYS™ Robotic-Assisted Solution, Dr. Takemoto performed the first robotic joint surgery with the CMH Surgical Team in mid-February.

After extensive training and certification from DePuy on the VELYS™ Robotic Solution, the innovative equipment arrived, ready to become an extension to the already-superior orthopedic care offered in Hamilton. Community Memorial is the second hospital in New York State to implement this new advanced technology. “The Robotic Surgery Program brings advanced technology into our operating room, providing patients with advanced technology and our same five-star caring service,” states Jeff Coakley, President and CEO. “We are proud to partner with Community Memorial Center for Orthopedics for the Robotic Surgery Program. With thousands of successful knee replacements provided by our skilled surgeons this gives patients one more reason to have their surgery at Community Memorial.”

Dr. Takemoto is excited to expand the program at Community Memorial. As the first female surgeon to use this innovative technology, she understands the benefits of robotics technology to patients. “The robotic technology provides me with greater precision on a cut. I can determine a measurement down the millimeter,” commented Takemoto. “This means increased stability and reduction in pain for patients, providing them with a better range of motion and preventing the unstable feeling some patients experience during everyday activities, such as bending and walking up and down stairs.”

Every knee is different, as is every patient that requires a knee replacement procedure. The VELYS™ Robotic-Assisted Solution works in tandem with the ATTUNE® Knee System, an innovative knee implant that works more closely with an individual patient’s anatomy. With these systems together, there is now an option for patients seeking the latest technology designed to provide digital precision in knee replacement.

The entire surgical process is improved, from start to finish. This equipment simplifies joint replacement surgery, and the true winner is the patient; optimal results, faster recovery times and fewer complications. With dozens of robotic surgeries performed to date, CMH leads the region in innovative knee surgery, with a goal of expanding the robotics surgery program even further, offering hip and spine services as well.

Consistently recognized by Healthgrades with the Joint Replacement Excellence Award, most recently in 2021 for superior clinical outcomes in knee and hip replacements, Community Memorial strives to be the area’s leading organization for orthopedic surgery. “Robotics is transforming the way physicians perform surgery,” adds Coakley.

“Community Memorial is bringing joint replacement surgery to the next level, offering patients our superior 5-star care with first-rate technology.”

When her primary care provider transitioned to CMH, Cindy didn’t hesitate to follow. “Marla Smith offers me impeccable routine healthcare in the Waterville office, and now I’ve also experienced the surgery department, nursing staff and more,” remarked Cindy. “Dr. Takemoto was an impeccable surgeon and I recommend Community Memorial to anyone looking for the best in care.”

To learn more about the Robotic Surgery Program at Community Memorial and the partnership with Community Memorial Center for Orthopedics, or to inquire about an appointment, visit CMH online at communitymemorial.org/services/orthopedics/ or call the Community Memorial Center for Orthopedics office at 315.824.1250.

CEO Update

Community Memorial has been providing high quality healthcare for the past 70 years and we continue to invest in our medical staff, clinicians, technology and facility to lead us to an even more successful future.

New medical providers have been welcomed to our team, along with a VP of Nursing. Dr. Kareem Hamad and Dr. Matthew McKay are both Hospitalists and come to CMH from larger facilities with years of experience providing patient care. Eric Engelbrecht and Michael Kiger are both Physician Assistants working in our Emergency Department, and a new Nurse Practitioner, Rebecca Dorn, joined the Cardiology Department. Heather Bernard DNP, RN, CIC, FAPIC has joined our CMH family to oversee nursing and clinical services. I look forward to working together with these new team members.

Our new Med/Surg Unit opened January 2021 and the ER in December 2021, to open and close the year with successful project completions. These updates to our facility also initiated the renovations to the exterior of the building. The dedicated Emergency Department entrance allows walk-in patients to enter the department without using the main entrance. Patients arriving by ambulance with the support of our EMS partners also have state-of-the-art entry to increase access to immediate care.

The Hospital’s Board of Directors and Administration are proud of our Surgical Department’s recent advancement, offering the most innovative program in joint replacement surgeries; robotic technology. The team collaborated with our partners at Community Memorial Center for Orthopedics to bring this to our operating rooms. As the second hospital in New York State to offer patients the VELYS Robotic Assisted technology, our Director of Robotic Surgery, Richelle Takemoto, MD, is the first female surgeon in the United States to use the VELYS robot.

Lastly, I would like to thank our employee team for their support and dedication to patient care and our community. The quality of care provided at CMH has again earned us a five-star rating in patient satisfaction by CMS, and the only facility in the state to do so. The CMH difference is our commitment to the community, our patients, and each other. I am proud of this team and our accomplishments.

As the calendar turns into the upcoming summer months, I invite you to stay connected with us via social media for progress on our capital project, along with organization updates. Thank you for choosing Community Memorial.

Brand New Emergency Department Opens

Community Memorial (CMH) is proud to announce that the renovation the Emergency Department has been completed and opened for patient care in late December 2021. The new Emergency Department (ED) at CMH in Hamilton has an expanded waiting room, private treatment spaces for patients, and enhanced safety features.

Patients needing emergent care can come to the new ED, located in the front of the hospital campus, through its own entrance. The expansion includes three additional rooms, increasing patient privacy and safety. The ED also has an added ambulance bay, and updated technology, including a centralized telemetry system to monitor patient cardiac status and security features that restrict entrance to the ED to those with permitted access.

As the pandemic continues to impact our community, access to safe, quality healthcare matters most. “The opening of the Emergency Department comes at an important time as we continue to serve the needs of residents in our community during the pandemic,” stated Jeffery Coakley, President and CEO of Community Memorial.

The continuous change in COVID, influenza and RSV cases are driving an increase in patient visits, and this expanded space allows for the care of patients more effectively and provides EMS and staff with the space and tools they need to deliver quality care to patients. With substantially lower wait times, prompt access to specialty services and seamless transition to tertiary facilities, the new ER at Community Memorial is the go-to for the community when emergent care is necessary.

“Providing vital care in personal, confidential rooms with increased space allows us to align our outstanding care with our facility,” stated Bernadette Casscles, RN, Director of Nursing Emergency Services. “The enhancements made to our Emergency Department reflect the 5-star awarded care we work to provide to our community every day.”

CMH has added a decontamination room with private access through the outdoor showers. This will allow patients, EMS personnel and staff to rinse off any potentially hazardous chemicals before entering the building. The decontamination room has an ante room to give staff the space they need to safely don and doff personal protective equipment and minimize the transfer of any hazardous waste or airborne diseases with an enhanced HVAC system. The opening of the Emergency Department wraps up Phase II of Community Memorial’s capital project, the largest transformational project since its inception in 1952. The $31m project will enhance the outdated facility, promoting patient access and navigation. Community Memorial opened a newly renovated Med/Surg Inpatient wing in January 2021, completing Phase I of the project. To learn more about the Emergency Department and more, please visit communitymemorial.org/services/emergency-services.

Welcome to the Team

Heather Bernard, DPN, RN, CIC, FAPIC, joined the Community Memorial Senior Leadership Team in February as the Vice President of Nursing and Clinical Services, filling the role of Diane Chase, RN, who entered retirement after 33 years at Community Memorial. Providing mentorship and guidance to nursing leaders and assigned patient care departments, Bernard is responsible for enhancing clinical outcomes, patient satisfaction and improving quality and patient safety. Previously serving as a Regional Infection Control Specialist in New York State with the Centers for Disease Control and Prevention (CDC) Foundation, Bernard is a long-time Hamilton resident and actually started her career in nursing at CMH 25 years ago. “I am proud to be back at CMH, where my journey began and continue its outstanding reputation for patient care,” Bernard commented. “My career journey and experiences have shaped my transformational leadership style. I look forward to supporting the provision of high-quality, evidence-based healthcare to our community.”

New Physicians

The Community Memorial healthcare system is excited to welcome Kareem Hamad, MD, and Matthew McKay, MD, who both joined the organization’s Hospitalist Team.

Expanding the current team of CMH hospitalists compiled of Nathan Keever, DO; April Lamunion FNP; and Lynette Champagne, NP; Dr. Hamad and Dr. McKay will round out the group of inpatient physicians and nurse practitioners who work exclusively inside the hospital. These providers care for patients admitted to the organization, collaborating amongst other departments during patient admissions, post-surgical care and swing bed patients.

Hamad studied medicine at the Alexandria University Faculty of Medicine in Alexandria, Egypt, where he received his Bachelors of Internal Medicine and General Surgery, before studying General Surgery and Etymology at Trafford Hospital in Manchester, United Kingdom. He received his Boards in Family Medicine in 2013 and Fellowship of Anti-Aging and Regenerative Medicine in 2016. Dr. Hamad has been providing care to patients in Central New York since 2010. He brings experience in inpatient management, integrative medicine, wound care, minor surgeries and rapid response/code management. His experience adds to the high quality of care patients expect from CMH’s healthcare system.

McKay comes to Community Memorial after an extensive career as a local physician. Graduating from St. George’s University School of Medicine and completing his family medicine residency at Mountainside Hospital, McKay was a private practice primary care provider, and has served as a hospitalist in a neighboring facility since 2018 as well. An Oneida native, McKay served as the President and Vice President of a medical staff group and the Chairperson of the Department of Internal Medicine. “Dr. McKay and Dr. Hamad bring experience a wealth of knowledge from larger health systems that will benefit patients in Hamilton without having to travel to other hospitals,” noted Jeff Coakley, President and CEO. “We’re excited for the expansion of skill that these providers bring to our Hospitalist Team.”

Grateful Patient HONOR ROLL

Launched in November 2019, Community Memorial’s Grateful Patient Program has provided a seamless flow for patient stories and compliments received, recognizing employees for their commendable work. Patients and their families share the moments that had a remarkable impact on them during their time at Community Memorial and its five Family Health Centers. Employees are also eligible to recognize fellow peers for outstanding work.

“I knew that when I started feeling ill, it required medical attention – many other have to travel a far distance for care, and I’m so thankful to have the Emergency Department of CMH right here in town. Almost every job in the world has some component of customer service, and everyone I encountered at Community Memorial truly understood that, offering me compassionate care when I needed it most.” – BRITTANY, HAMILTON, NY

Volume 16 of the Healthy Living Newsletter is here!

In This Issue:

• CMH: Building Today. Tomorrow. Always.
• CEO Update
• Women’s Health at CMH
• Happy Retirement, Dr. Carlson!
• Department Spotlight: Administration
• November: Lung Cancer Awareness Month
• December: Influenza Vaccination & Hand Washing

 Read the PDF by clicking here!

Welcoming Our New Cardiologist

AVNEET SINGH, MD, FACC CARDIOLOGIST

Community Memorial continues to put the healthcare needs of our region at the forefront.

Community Memorial Announces New Cardiologist

The Community Memorial Hospital (CMH) healthcare system is excited to welcome a new provider to the team as Dr. Avneet Singh will join as the organization’s new Cardiologist.

Dr. Singh studied medicine at Maulana Azad Medical College and graduated with his Bachelor of Medicine and Bachelor of Surgery in New Delhi, India. Singh also completed education around internal medicine before completing his residency and fellowship in cardiology at SUNY Upstate Medical University. The previous Director of Echocardiography at Upstate, Dr. Singh received his certifications in both Cardiovascular Computed Tomography and Cardiovascular Disease. “Dr. Singh brings exceptional skill to our team, and his expertise will allow us to continue to provide high quality, patient-centered care throughout the Community Memorial network,” states Dr. Michael Walsh, Chief Medical Officer.

Dr. Singh comes to the CMH medical staff as longtime Cardiologist Dr. Raymond Carlson retires. Practicing in Hamilton since 2010, Dr. Carlson has built a strong reputation surrounding the cardiology care provided locally. “Dr. Carlson is certainly leaving a legacy behind as he enters retirement. Our medical staff appreciates his contributions beyond measure, as he’s been such a dynamic part of our team, and we’re eager to continue the quality of cardiac care to our patients with the addition of Dr. Singh,” adds Walsh.

Residing in Manlius. Dr. Singh enjoys playing tennis, cooking, hiking, practicing yoga, and spending time with family. “I look forward to being a part of a close- knit community of providers, and providing state-of- the-art, personalized cardiology care to patients,” adds Dr. Singh.

Dr. Singh holds professional memberships within the Fellowship of The American College of Cardiology, the National Board of Echocardiography, along with the American Heart Association and the American College of Physicians. He will be seeing patients out of the Hamilton Family Health Center location.

To learn more about the team of providers at Community Memorial or to make an appointment, visit: https://www.communitymemorial.org/family-health- centers/ or call at 315-824-4600.

New Nurse Practitioner Joins CMH Team

The Family Health Center Network of Community Memorial Hospital (CMH) has welcomed another primary care provider to the team; Cassandra Senif, NP, is now seeing patients out of the Morrisville office location. Graduating with her Bachelor of Science in Nursing from Utica College, Senif continued to her

Cassandra Senif Nurse Practitioner

Master of Science in Nursing from SUNY Polytechnic Institute. Having worked in healthcare services for over a decade, Senif has experience in a range of patient care areas, from pediatrics and up. “Cassandra is a great addition to the Community Memorial medical staff team, covering a vast area of medical services in her clinical rotations and work history,” states Dr. Michael Walsh, Chief Medical Officer. “We enthusiastically welcome her and her skills, and are excited to watch her patient base grow as a CMH team member.”

Senif also holds certification in Emergency Nursing Pediatrics, along with the Pediatric Nursing Certification. “I’m excited to join such a great team of healthcare providers, and I look forward to welcoming patients in under my care,” states Senif. “Community Memorial is a stellar place to continue my career in healthcare.”

A resident of Hamilton, Senif looks forward to expanding her care to the community. “My area of interest as a Nurse Practitioner is treating the whole family; I have a significant background in pediatrics so I am comfortable treating both the child and the parents. I have completed my clinical training hours at CMH Hamilton and I am looking forward to continuing to learn from other providers and to build relationships both professionally with my peers and with my patients.” Senif enjoys running and hiking with her dogs and husband, as well as attending local college athletic events in her spare time.

To learn more about the team of providers at Community Memorial or to make an appointment, visit: https://www.communitymemorial.org/family-health- centers/ or call at 315-824-4600. All office locations are accepting new patients.

Community Memorial Hospital: Building Today. Tomorrow. Always.

Community Memorial Hospital (CMH) opened its doors to patients in 1952 with a small Emergency Department, Operating Room, and an Obstetrics Unit. In that era, the facility met the basic healthcare needs of the community. Nearly 70 years later, the organization has grown, added service lines and medical staff, and works to adapt to meet the continuously evolving scope of healthcare. Even after the Emergency Department was expanded slightly in the ’80s, as were the Operating Rooms – the facility has become outdated, inefficient, and aged gracefully. Now, approaching its 70th anniversary, Community Memorial is undergoing a transformational project, set to update and renovate over half the facility.

Years of extensive planning and preparation came to fruition as construction began in June of 2020, in the vacant former Skilled Nursing Wing. As Phase I was completed in January of 2021, the brand new wing of all private inpatient rooms opened, serving patients immediately, at the height of a COVID surge. Phase II began with limited impact on patient care, as the Emergency Department was moved to the back of the building, allowing for the new, expanded ER to be renovated. “It was vital to maintain access for patients for emergency care services,” remarked Jeff Coakley, President, and CEO. “Relocating the ER temporarily kept our construction on schedule, but more importantly, allowed a critical service to stay available for every patient that needed it.”

Phase II is nearing completion and will elevate the care CMH provides to the communities that depend on it. As
connecting patients to important services is a key part of the CMH future, the leadership team and governing board have been in continuous review of further enhancing the organization, aligning the timing of funding available with the current construction work. “Our facility required many updates, both infrastructure, and technology-related, to remain viable,” added Coakley. “Our project scope has expanded, and we’re excited to now have new upgrades including a new MRI machine, which will further enhance the patient care provided right here in Hamilton. This unit will replace our 14-year-old, refurbished machine, and provide higher-level medical imaging, in a more efficient manner.”

The capital project will also aid the organization in additional ways, including strengthening existing service lines with increased space and enhancing the environment of care as departments are more conveniently located, allowing for better patient workflow and more efficient patient care. Consolidating spaces while utilizing previously vacant spaces will also encourage the CMH scope of services to be broadened.

“Every detail of the largest transformational project in our history has been meticulously reviewed with the staff, who will be using the spaces each day as they care for patients,” added Coakley. “It was imperative that this entire process fits the needs of our patients, but also our employees and medical staff, as they’re an integral part of this project, delivering exceptional care.”

With a projected completion in early 2023, the organization will have new departments for Laboratory, Rehabilitation, Radiology – and more – to join the completed Med-Surg wing and Emergency Department. This $31.5m capital project will allow CMH to remain competitive as the market for healthcare providers is increasingly challenging. “We’re excited to further develop our recruitment capabilities, as this new facility will also allow for better retention of staff,” noted Coakley.

The immense impact this project will have on our patients is beyond measure, and the CMH team enthusiastically anticipates a strong future in this community. To learn more about how to support this project, including becoming a member of our giving clubs, please visit https://communitymemorial.org/foundation/capital-campaign/ or call the Foundation office at 315.824.7037.

CEO UPDATE

As 2021 comes to a close, I’d like to reflect on the tremendous work of the medical staff and every employee on the Community Memorial team as the COVID-19 pandemic continues to present challenges to “normal” life. It has been difficult for patients and families to navigate health services, which has escalated the anxiety and concern in our healthcare environments for patients and staff. Thank you to the patients and staff for their tolerance and compassion as our community works together to continue to support safe, high quality local health services.

Looking forward, Community Memorial is excited to be nearing the completion of our renovated and expanded Emergency Department. Welcoming entrances for ambulance and walk-in patients will be clearly marked and staff will be immediately available to assist community members with their medical emergency. Our Emergency Department providers and staff will provide your family a gateway to our own medical experts as well as the advanced services at other hospitals in our region.

We continue to renew critical health services including cardiology and primary care. In October, we welcomed A.V. Singh, M.D. as our new cardiologist and thanked Dr. Ray Carlson and his wife, Cyndi, for their many years of service in our community. You can read more about both of them in this issue of Healthy Living.

We are also continuing to improve access to our growing primary care service and welcome Cassandra Senif, NP, to our network of Family Health Centers. We are encouraging community members to establish with a primary care provider if you do not actively see a provider at this time. Anyone that may have missed a routine well-check with their provider over the past year is encouraged to call today and reschedule any missed appointments.

Community Memorial continues to monitor the local COVID infection rates while working with our community partners on vaccine distribution, education, and precautions. We invite everyone to do their part and contact their healthcare provider to resolve questions they may have about vaccines or testing to reduce the impact of the COVID-19 virus. Please check our website and social media for instant updates and remember – Community Memorial is here for you and your family when you need us.

Women’s Health at CMH

One thing is certain in all health issues – early detection is key, leading to more positive outcomes in the fight against a variety of illnesses. October is Breast Cancer Awareness Month, focusing on educating and encouraging patients to seek preventative care and vital screenings.

The Community Memorial Hospital (CMH) network offers primary care in five office locations, with a team of medical providers available for women’s health services, from routine well-woman exams, birth control options through menopause care. “It’s especially important for women to maintain a consistent lifestyle surrounding their healthcare,” notes Dr. Michael Walsh, Chief Medical Officer at Community Memorial. “As the cornerstone of a family’s overall health, their positive well-being promotes improved health for children and families, but also – women can face unique health issues and it’s vital to have regular check-ups.”

Breast and ovarian cancer rank among the top most common health issues for women. Bringing awareness to these issues, along with mental health issues that may then coincide with a cancer diagnosis, is another reason why Community Memorial encourages appropriate medical screenings for patients. Offering 3D Mammography services and breast ultrasound care is just one part of the Community Memorial initiative for women’s well-being. “There is no ‘one size fits all’approach to women’s health care,” adds Dr. Walsh. “With a focus on the patient’s health entirety, our team of medical providers can advise women on gender-specific screenings, based on a number of factors. Age, medical history, and genetics all come into consideration.”

Unlike larger, urban hospital settings, patients at Community Memorial can access medical imaging appointments quickly. The streamlined approach from a Family Health Center location to the Radiology Department at CMH allows for a prompt appointment for those vital mammograms. And, as a Crouse Health partner, patients enjoy the ease of navigation should they need a breast specialist to consult or follow up. “With regular, routine scans, the chances of early detection are increased, resulting in more patient treatment options,” adds Dr. Walsh.

Community Memorial’s five Family Health Center locations (Hamilton, Cazenovia, Morrisville, Munnsville, and Waterville) are all accepting new patients, with an improved and more efficient process for patients to access care right away. “The entire team at Community Memorial wants to aide patients in any way throughout their healthcare journey,” adds Dr. Walsh.

To connect with your CMH provider, or if your family is looking to establish with a new primary care provider, call or visit our website. Come see why Community Memorial is leading the way through the new era of patient care. To learn more, visit https://communitymemorial.org/family-health-centers/ or call 315.824.4600.

Happy Retirement, Dr. Carlson!

Dr. Raymond Carlson is retiring after more than a decade of providing cardiology care for the Hamilton region and beyond. Dr. Carlson has been instrumental in cardiac care for patients admitted to the hospital, patients served in the office setting for consults and follow-up care, but also as a community contributor in the effort to educate and encourage patients to improve their heart health.
“The entire Community Memorial team sends our gratitude and well wishes to Dr. Carlson as he enters retirement,” states Jeff Coakley, President & CEO of Community Memorial. “His impact on cardio care locally has been truly impactful.”

Department Spotlight: Administration

Community Memorial has new additions to the Administration team – please join us in welcoming:

Michael Calogero – Vice President of Finance
Keara Connors – Executive Director of Community Relations
Shannon Ruane – Director of Physician Services

November is Lung Cancer Awareness Month

Lung cancer causes the most cancer deaths worldwide, accounting for 1.8 million new cases and 1.6 million deaths annually. In 1987, it surpassed breast cancer to become the leading cause of cancer deaths in women. Early detection and awareness can help save lives. Smoking is the most common cause of lung cancer. Are you looking for assistance in quitting smoking? The Community Memorial team is here to help.

During Lung Cancer Awareness Month, learn more about this deadly disease. For more information, including information on screenings you may need, talk to your CMH primary care provider.

National Handwashing Awareness Week is the first full week of December and serves to emphasize the significant role that hands play in the spread of infectious diseases. The aim is to teach the importance of handwashing, hand hygiene, and mindfulness to protect the health of individuals and communities. Through participating in this event, we can reduce the spread of infectious diseases to improve our health and prevent a seasonal epidemic in our communities.

As we head into flu season, remember to keep preventive health care at the top of your to-do list. The Centers for Disease Control and Prevention recommends the annual influenza vaccine for everyone six months of age and older.

During National Influenza Vaccination Week (December 6-12), get your annual flu vaccine through your CMH primary care provider.