The Centers for Medicare and Medicaid Services (CMS) has announced that Community Memorial Hospital has once again been ranked a 5-star quality organization for patient experience and satisfaction.
The highest ranking honor awarded to hospitals, Community Memorial also received the 5-star accolade in 2018-2019. Results are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey from patient discharges. CMS instituted its star rating measurements in 2016 and Community Memorial Hospital has been a 4-Star rated organization overall for HCAHPS since its inception. At the beginning of 2017, Community Memorial Hospital began a comprehensive journey to achieve a 5-Star rating for patient experience. Results are based on 146 New York State hospitals, for the period of October 2018 through September 2019.
“Achieving this 5-star rating again is truly a testament to how committed everyone at Community Memorial is to our patients,” stated Sean Fadale, President and CEO. “Our employees work every day, focusing on providing our patients and their families with the best experience and high quality care they deserve.”
Implementing such initiatives as a daily quiet hour for patients to rest, cross-department collaboration and management rounding added improved ratings from patients. Additionally, the Board of Directors Performance Improvement meetings along with increasing both membership and engagement from the Patient Advisory Council has allowed Community Memorial to achieve this remarkable rating.
For nearly 70 years, Community Memorial Hospital’s mission has been to provide quality and caring healthcare to thousands of patients throughout almost 30 Central New York communities located throughout Madison County and beyond. The hospital provides primary care services with a network of five Family Health Centers (Hamilton, Morrisville, Cazenovia, Munnsville and Waterville), an after-hours urgent care clinic – available in the evenings and weekends, and 24/7 emergency medicine services.