MOA – Medical Office Assistant-Waterville Clinic

Job description

Job Summary:

The Medical Office Assistant provides direct support to the Family Health Center teams in both clinical and administrative areas, including assisting physicians with patient care; and handling clerical, environmental, and organizational tasks.

Responsibilities and Duties:

• Fulfills patient care responsibilities as assigned including checking schedules and organizing patient flow; accompanying patients to exam rooms; assisting patients as needed with walking transfers, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; charting; relaying instructions to patients/families; answering calls, and providing pertinent information.
• Complete clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.
• Meets environmental responsibilities as assigned that may include setting up instruments and equipment according to department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; ordering, sorting, storing supplies; and restocking exam/procedure rooms.
• Complete organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.
• Fulfills clinical medical assisting responsibilities, which include checking vital signs; physical examination preparations; prescription verifications with physician’s orders; biohazard waste disposal and monitoring; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; venipunctures; specimen handling such as urine, throat, vaginal, stool, and sputum; EKG testing; completing lab draws; emergency first aid.

*Medical assistants must adhere to the MA scope of practice in the laboratory and practice based on NYS guidelines.

• Work as part of a team along with Physicians, APPs, Licensed Nurses, Receptionists and all other staff.
• Maintain patient confidentiality at all times. HIPAA Compliant.
• Complies with organizational policies regarding ethical business practices.
• Performs other duties as assigned or requested.

Job Requirements:

• Candidates must have minimum H.S. diploma or GED, excellent interpersonal skills and customer service attitude
• Preferred: experience working as a MOA or MA and/or certified as a Medical Assistant or CNA
• Outpatient/Office setting