The Board of Directors of Community Memorial Hospital have named Jeffery Coakley, MBA, as the new President and CEO of the organization, effective November 4. Mr. Coakley will be transitioning to Community Memorial and filling the spot previously held by Sean Fadale, who left the organization in September to take a leadership position for another NYS hospital.

Community Memorial Board of Directors Chairperson, Eve Ann Shwartz, announced Mr. Coakley’s acceptance of the position. “I am delighted to welcome Jeff Coakley as our new President and CEO. The Board of Directors is excited to have such a qualified candidate fill this position. Mr. Coakley brings a strong background of professional hospital leadership experience, and made an unquestionably positive impression on the Board, employees and medical staff of our facility. We are all confident that he will further the successes that Community Memorial has achieved in patient care, while guiding CMH on the path to long term financial sustainability.”

Mr. Coakley comes from Oswego Health, where he most recently served as Chief Operating Officer, overseeing business development, growth of the health system including community relations and strategic planning. Mr. Coakley launched new programs while enhancing existing services, working to better serve the communities within its reach. Building a positive culture for physicians and staff to create a healthy working environment, which supported the organization’s ability to meet patient needs while remaining competitive in the market was his focus. Mr. Coakley also led the development of new medical centers, generating outpatient growth and financial surpluses for the organization.

“I am eager to join Community Memorial Hospital,” stated Jeffrey Coakley. “The reputation of quality at this outstanding hospital system will carry it well into the future. I am excited to have an opportunity to join a team that is leading New York’s only 5-star rated hospital on this journey. I look forward to the collaboration between the Board, medical staff, employees and community, and believe that the future ahead of the organization is bright. It was an honor to have been selected by the Board of Directors as the next leader of Community Memorial.”

Having a deep background in Healthcare Administration, Mr. Coakley brings a wealth of knowledge surrounding business development, strategic services and physician relations. He has experience developing programs and services offered to patients, but also in recruiting healthcare providers. As COO for Oswego Health, he led a multi-disciplinary team to develop a successful six-provider orthopedic practice, securing a critical service line for patients in the community. Additionally, he has experience in capital project transformations, overseeing the building of a $17m behavioral health facility, improving local access to a vital service.

Mr. Coakley is originally from Fulton, NY, and had been at Oswego Health for 23 years. He holds a bachelor’s degree from Oswego State University and earned his Masters of Business Administration from Le Moyne College. He also has completed the Leadership Advancement program offered through Cornell University/Healthcare Association of NYS Academy, as was named a Rural Healthcare Worker of the Year in 2013 by the NYS Association for Rural Health. In his new role at Community Memorial, he will be responsible for the overall leadership of the organization; all aspects of the strategic, operational and financial performance. Additionally, assuring the organization and its employees effectively perform in fulfilling the mission and goals, as the lead champion for clinical quality and service to every patient cared for.

Jeff currently lives in Fulton with his wife Gretchen, and plans to relocate closer to Hamilton. He and his wife have two adult daughters, Amelia and Olivia.

The Centers for Medicare and Medicaid Services (CMS) has announced that Community Memorial Hospital has once again been ranked a 5-star quality organization for patient experience and satisfaction.

The highest ranking honor awarded to hospitals, Community Memorial also received the 5-star accolade in 2018-2019. Results are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey from patient discharges. CMS instituted its star rating measurements in 2016 and Community Memorial Hospital has been a 4-Star rated organization overall for HCAHPS since its inception. At the beginning of 2017, Community Memorial Hospital began a comprehensive journey to achieve a 5-Star rating for patient experience. Results are based on 146 New York State hospitals, for the period of October 2018 through September 2019.

“Achieving this 5-star rating again is truly a testament to how committed everyone at Community Memorial is to our patients,” stated Sean Fadale, President and CEO. “Our employees work every day, focusing on providing our patients and their families with the best experience and high quality care they deserve.”

Implementing such initiatives as a daily quiet hour for patients to rest, cross-department collaboration and management rounding added improved ratings from patients. Additionally, the Board of Directors Performance Improvement meetings along with increasing both membership and engagement from the Patient Advisory Council has allowed Community Memorial to achieve this remarkable rating.

For nearly 70 years, Community Memorial Hospital’s mission has been to provide quality and caring healthcare to thousands of patients throughout almost 30 Central New York communities located throughout Madison County and beyond.  The hospital provides primary care services with a network of five Family Health Centers (Hamilton, Morrisville, Cazenovia, Munnsville and Waterville), an after-hours urgent care clinic – available in the evenings and weekends, and 24/7 emergency medicine services.